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HaynesHH
Participant
September 4, 2017
Answered

WHEA UNCORRECTABLE ERROR / After Effects / Windows 10 Pro

  • September 4, 2017
  • 2 replies
  • 2623 views

Hello all,

I'm having some severe troubles with my brand new pc workstation (Intel(R) Core(TM) i7.7820X CPU @3-60 GHz 8 Cores, 32 GB RAM, NVIDIA GeForce GTX 1070 Sea Hawk, Windows 10 Pro) that is shutting down (Blue Screen, Stopcode, WHEA UNCORRECTABLE ERROR) almost every time I'm using After Effects CC 2017. It even happened when I opened Photoshop (CC 2017). There is no recognizable reason why Windows crashes, since it happens even when I just open the preferences.

When I installed the latest nvidia drivers (also the cuda_8.0.61_win10) on friday, the system was stable for two days, but this morning it happened again. Since the machine was prepared by professionals and since all specs are okai, I assume the hardware should be fine.

Did anyone of you experienced this error as well? Does anyone have a clue, what I should do? Since I'm currently working on a project and facing tight deadlines, it's vital for me to get After Effects running again.

Thanks for your help

Best regards

This topic has been closed for replies.
Correct answer Kevin-Monahan

Seems you found a solution here: WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects

Thanks,
Kevin

2 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
September 8, 2017

Seems you found a solution here: WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
BT_Chamby
BT_Chamby
Participating Frequently
September 4, 2017

Just started happening to me with my newly built PC as well. It's really only when I open Photoshop...

Also... for what it's worth I think it has to do with i7-7820x.. that's what I have, and that's what I found someone else has on a different forum site. Which means I think our hardware is ok, maybe just need an update with our 7820x driver.

I was also running tests wth After effects and Premiere last week with no issues. Now I can't even open.

UPDATE: Just received a different error code almost instantly after clicking Photoshop:

IRQL_NOT_LESS_OR_EQUAL


I would have to assume that these crashes have to be related.

G
GraceHudson642pS
Participant
March 7, 2018

i have the same problem recently updated it then encounter this issue what i did is to reset the BIOS to default... Solution No.1 option 2. on this website https://www.errorsolutions.tech/error/whea-uncorrectable-error-windows-10/ heres how to do it..

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