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HaynesHH
New Participant
September 4, 2017
Answered

WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects

  • September 4, 2017
  • 22 replies
  • 31838 views

Hello all,

I'm having some severe troubles with my brand new pc workstation (Intel(R) Core(TM) i7.7820X CPU @3-60 GHz 8 Cores, 32 GB RAM, NVIDIA GeForce GTX 1070 Sea Hawk, Windows 10 Pro) that is shutting down (Blue Screen, Stopcode, WHEA UNCORRECTABLE ERROR) almost every time I'm using After Effects CC 2017. It even happened when I opened Photoshop (CC 2017). There is no recognizable reason why Windows crashes, since it happens even when I just open the preferences.

When I installed the latest nvidia drivers (also the cuda_8.0.61_win10) on friday, the system was stable for two days, but this morning it happened again. Since the machine was prepared by professionals and since all specs are okai, I assume the hardware should be fine.

Did anyone of you experienced this error as well? Does anyone have a clue, what I should do? Since I'm currently working on a project and facing tight deadlines, it's vital for me to get After Effects running again.

Thanks for your help

Best regards

    This topic has been closed for replies.
    Correct answer BT_Chamby

    SOLUTION!!

    -Uninstall "Intel Turbo Boost 3.0" app

    -in your BIOS, turn off "TURBO BOOST"

    Works for me! Hopefully there will be an update to let us use Turbo boost wit's Adobe CC again soon, but for now, this looks to be our workaround! Let me know if you get the same result!

    22 replies

    Ranger 7 Studios
    Ranger 7 Studios
    New Participant
    July 14, 2019

    Okay So here was my fix:

    My Computer:

    Nvidia 2080 RX

    Asus ROG STRIX X22- E gaming motherboard

    I9 - 9900X CPU

    NZXT Kracken 52x Liquid Cooler

    128GB RAM

    Go into your BIOS. Go into EZ setup (F11 or F7 I think.) and set your computer up for daily computing, NOT Media/Gaming, etc. This should fix your problems. Then just select Mercury Playback software only in Premiere and you shouldn't have any problems.

    Hope this helps.

    T
    tonyboutwell
    New Participant
    November 16, 2018

    Running I9-7940x CPU 3.1 gHz, MSI x299.

    Nov. 16, 2018 and this error is still happening... sigh. Crazy we we have to disable turbo boost.

    A
    Anonymous
    September 22, 2018

    Has anyone tried the updated Asus BIOS 1503 to see if it works correctly? It was just released 11 days ago.

    milosm36221195
    milosm36221195
    New Participant
    August 6, 2018

    Hi Guys

    Any updates?

    I have the same issue with my ROG RAMPAGE VI EXTREME,Chipset Version 11.7.0.1057 & BIOS Version 1401 & Driver ITBM_1.0.0.1033.

    I Stop the in BIOS Turbo Boost it works know with Adobe, but it sucks!!!

    I Saw new Drivers from Intel

    Download Intel® Turbo Boost Max Technology 3.0

    Download Intel® Management Engine Driver for Windows 7*, 8.1*, and Windows® 10

    Did any one, some Tests with this Drivers?

    A
    Anonymous
    August 13, 2018

    I tried that intel driver and it still had the same problems. I reverted my BIOS back to an older version and it works. I'm using the Prime x299 mobo.

    C
    careenak78662713
    New Participant
    August 5, 2018

    Just had to say I had this exact issue. Changing the VCore to 1.2V fixed the issue for me. Thank you andreye3374094andreye33740940!

    I have an X299 Deluxe Mobo and i7-7820X CPU. Didn't change anything else, Turbo Boost still enabled.

    A
    Anonymous
    June 25, 2018

    I can't believe this issue has been going on for this long. I built a new video editing system in Nov. 2017 and had no issues until April of this year. I started getting the BSOD when trying to use Premiere. Especially when trying to apply the warp stabilizer. It causes a crash every time I use it. It's the Whea_uncorrectable_error. I actually sent my motherboard back to ASUS under warranty and they said "NO FAULT FOUND". So that was all for nothing. All the hardware was purchased new. I've run RealBench and also FurMark VGA stress test with no issues. Of course I ran the Intel CPU test, as well as mem test and disk check. After lots of searching, I found this thread and now I see that it's a big issue. I opened a case with Adobe and they haven't really updated me. At first they tried to tell me that my video card was bad. Seems like the typical answer "bad hardware". Even though this has been going on for MONTHS. In the meantime, I have disabled the "TURBO" mode through the BIOS and I have not had any crashes. But I hate to slow down my processor just to work around Adobe's problem. I was going to try to adjust the CPU voltage but not sure where it's at.

    ADOBE CAN YOU PLEASE FIX THIS ISSUE????

    Here is my system specs:

    Intel i9 7920x

    EVGA Closed Loop Cooler

    Asus Prime x299 Deluxe Mobo

    Corsair Dominator Pro DDR 4 64GB

    Samsung NVMe2 960 Pro HD

    NVidia GTX 1080 video

    M
    mnarlock
    Inspiring
    June 25, 2018

    I bet your system is either overclocked or running intel turbo boost 3. If

    so I know how to fix, pm me.

    On Mon, Jun 25, 2018 at 5:34 PM selenav87508386 <forums_noreply@adobe.com>

    A
    Anonymous
    June 27, 2018

    Yes it is running turbo mode in the BIOS. When I disable turbo mode, the adobe software works fine. But that's not a permanent fix for the problem.

    A
    Andrew Tango
    New Participant
    April 27, 2018

    Just wanted to say that increasing my VCore to 1.20V also worked for a 7940X and Gigabyte motherboard. This was driving me crazy after I reset my bios settings.

    DanH80217809
    DanH80217809
    New Participant
    January 30, 2018

    I too have been having the same WHEA UNCORRECTABLE ERROR issue.  I just finished building a workstation with an Asus Rampage VI Extreme MB and i9-7940x CPU. 

    Installed After Effects after getting everything updated with the latest drivers and BIOS and bam! BSOD and stop codes.  I uninstalled Turbo Boost 3.0 and shut off Turbo in the BIOS and zero stop codes from then on.  However, the system is running slower than before.

    This has been going on for months in various forums.  Intel, the major MB manufacturers, and Adobe had better put their heads together and figure out what the heck is going on between the new Skylake-X processors, BIOS microcodes, and Adobe products... IMMEDIATELY.  Having to disable a major component of your CPU just to work with After Effects, etc. is unacceptable.

      T
      TimothySV
      Participating Frequently
      January 30, 2018

      Did you try the above solutions of slightly increasing Vcore/processor voltage?

      I didn't turn off any turbo boost, but giving it a little extra juice seems to fix it in most cases. I haven't had any BSODs since I gave it a little performance boost.

      I haven't installed it yet, but I noticed there's a new beta BIOS for my Gigabyte Motherboard that updates CPU Microcode -- may be something like that for yours as well.

      T
      TimothySV
      Participating Frequently
      December 29, 2017

      Yep... Just finished building a x299 i7 7820x system myself. Everything seemed to be running stable, until I got Adobe creative cloud and some other media programs installed. It started sporadically giving BSODs.  I got scared my hardware was faulty, but I ran the Intel processor diagnostic and more prime 95 - no issue. I then realized that just by starting premiere, it would BSOD on the loading screen every time. I found this thread, and and I'm grateful I did!

      Though for whatever reason my board wouldn't let me change values, gigabyte had a "performance" mode which increased the speed and im assuming voltage.

      So far so good!  But yes... There is definitely some things to be fixed there

      A
      Anonymous
      December 11, 2017

      Causes of WHEA UNCORRECTABLE ERROR

      There are two main reasons that cause the BSoD “WHEA UNCORRECTABLE ERROR” in your Windows 10.

      • Defective or hardware, like damaged hard disk, incompatible drivers, failed processor, etc. can result in this bug check.
      • Components running at a higher speed than it was designed to run will overheat the machine and cause the WHEA UNCORRECTABLE ERROR blue screen.
      • When you install the new driver for your hardware, some Conflict in Drivers may arise.
      • Some Virus or malware infection on your device can also be the cause of this.
      • Corrupt or missing Registry files of the system.
      • A damaged Hardware can lead your system to this error.
      • Damaged hard disk.

      How to Fix whea uncorrectable error

      Although the error message indicates that it is “uncorrectable”, there are several ways of resolving the error. If you are also facing the whea uncorrectable error overclock error then here are some solutions which can help you in solving this issue.

      Link with full details - https://www.tricksbystg.org/fix-whea-uncorrectable-error/

      1. Reboot your Updated or Upgraded Windows PC

      2. Use Check Disk Utility to Fix Hard Drive Disk Errors

      3. Using Run Windows Memory Diagnostic Tool:

      4. Remove Junk Files (Disk Cleanup)

      5. Disable Over-lock Feature

      6. Uninstall the Recently Installed Program

      7. Do a System Restore

      8. Remove suspicious or virus infected apps

      9. Go into Safe Mode and then uninstall/Update the driver

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