Participant

Question

Adobe Air error message - macOSX Catalina

Forum|Forum|6 years ago
October 21, 2019
14 replies
91725 views

I keep getting an error message aboutAdobe Air when I open an application (Traffic) that requires Adobe Air. The error message is: “Adobe AIR.framework” is damaged and can’t be opened.

This has begun since I updated to macOSX Catalina.

Why is this, and will an update be released to fix this?

This topic has been closed for replies.

A

Ann Marie5FC2

Participant

I just updated to Big Sur and am getting that error message. Will the code provided work?

J

Jamesey2001

Inspiring

I have not tried it as I'm not using big sur, but the principle is the same so give it a try and report back your success.

IsaMar

Participant

Maybe try:

You can open an app that isn’t allowed to open by manually overriding the settings in Security & Privacy preferences.

In the Finder

on your Mac, locate the app you want to open.
Most apps can be found in the Applications folder.
Control-click the app icon, then choose Open from the shortcut menu.
Click Open.
The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorized app.

A

Andrew5FAA

Participant

Hi all

I am having the same issue as many others here - compounded by the fact I am a new Mac user. Desperately trying to access NHS rostering service for my staff, but unable to instal AIR correctly. Having followed the instructions on here I am seeing this in the Terminal:

drwxr-xr-x 5 root wheel 160 19 Nov 12:43 .

drwxr-xr-x 64 root wheel 2048 19 Nov 10:04 ..

drwxrwxr-x 5 root wheel 160 19 Nov 12:43 Adobe AIR.framework

drwxr-xr-x 5 root wheel 160 24 Oct 2019 PluginManager.framework

lrwxr-xr-x@ 1 root wheel 50 1 Jan 2020 iTunesLibrary.framework -> /System/Library/Frameworks/iTunesLibrary.framework

andrewlouise@Andrews-MacBook-Pro Frameworks %

It also will not allow me to uninstal as that file is damaged.

If anyone could please help - I am getting desperate.

J

Jamesey2001

Inspiring

If you followed the terminal commands from my earlier post you should be OK.

I have included them again below.

If you try them again and have no luck then post the entire terminal session contents here and we can attempt to help you further.

1. Open Terminal and enter this command ( just copy and paste it into the terminal from here )

cd /Library/Frameworks

2. Next enter this command ( copy and paste into terminal )

sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

3. Finally use this command to check if the command in step 2 worked. ( or just try running your app or install your air package again )

ls -l@ ./Adobe\ AIR.framework/

M

moonshot66

Participant

cd /Library/Frameworks && sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

R

roochi0D44

Participant

Thank u ♥

D

defaultvsseuylthnon

Participant

You're a lifesaver. Adding the codes through the TERMINAL worked just fine.

Now, I'm able to use Pass Classic with Catalina. AWESOME!!!

SEE BELOW:

After Installing Adobe Air...

These few lines in the terminal will get you out of trouble

cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Then use:

ls -l@ ./Adobe\ AIR.framework/

to check the framework is no longer quarantined

C

craigs266892

Participant

Catalina has wreaked havoc on my MacBook Pro since install. Wish I had never installed it.

L

laurie1979

Participant

Hi, my trusted software i rely on needs Adobe Air and no longer opens with Catalina. I'm not overly techy and see a lot of info flying about. Could someone direct me towards the easiest way to follow with as limited risk as possible??

Many thanks.

Michael J. Acosta

Participant

Just open a Terminal (Applications>Utilities>Terminal) and paste the following:

sudo xattr -r -d com.apple.quarantine /Library/Frameworks/Adobe\ AIR.framework/

That's it! Enjoy!

We have an Elvis app that requires Air and needed to have it running.

A

Anonymous

I have follwed the commands and I am still getting this message. My Macbook is operating on macOS Catalina 10.15.3 operating system.

J

Jamesey2001

Inspiring

Hi, could you post a full transcript of your terminal session so we can see what happened?

L

liamo78220949

Participant

Last login: Tue Mar 31 09:48:11 on ttys000

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

MBP-de-Liam:~ shashubitch$ cd /Library/Frameworks

MBP-de-Liam:Frameworks shashubitch$ sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Password:

MBP-de-Liam:Frameworks shashubitch$ ls -l@ ./Adobe\ AIR.framework/

total 0

lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Adobe AIR -> Versions/Current/Adobe AIR

com.apple.FinderInfo 32

com.apple.quarantine 57

lrwxr-xr-x@ 1 root wheel 26 18 avr 2019 Resources -> Versions/Current/Resources

com.apple.FinderInfo 32

com.apple.quarantine 57

drwxr-xr-x 4 root wheel 128 18 avr 2019 Versions

MBP-de-Liam:Frameworks shashubitch$

I don't really understand what all of that mean but in the end is that it still says "adobe is damaged ...." Thanks for your precious help !

L

LocoSoco

Participant

Found this link that solved the issue for me - for at least getting an application to open that required AIR.

https://support.trainerroad.com/hc/en-us/articles/360034878072-How-to-Use-the-Workout-Creator-on-macOS-Catalina

KramSurfer2

Inspiring

Wow, thanks! That's a lot of steps for an end-user, but at least it's doable.

J

Jamesey2001

Inspiring

These few lines in the terminal will get you out of trouble

cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Then use:

ls -l@ ./Adobe\ AIR.framework/

to check the framework is no longer quarantined

L

lisashreffler

Participant

I have tried this and it still isn't working for me. I tried after I installed the adobe air, after I removed adobe air, delted it from downloads, etc, and still it says the framework is broken. What am I doing wrong?

P

PixlKid24

Participant

You should not need to uninstall or delete anything from downloads.

If you follow the 2 terminal commands above you should be OK.

The reason it is failing is that OSX Catalina is quarantining the Adobe Air framework when you install it.

The terminal commands will remove the quarantine attribute from it and you should be good to go.

So fire up Terminal and copy and paste the 1st command and press enter to put you in the correct folder where the Adobe Air framework lives. Copy and paste the 2nd command into Terminal to remove the quarantine attribute, you will need to enter the password for your mac at this point ( note you won't see any of the characters as you type them ) and then press enter. The 3rd command is optional to check that the attribute has been removed, but you could simply run up your air app or installer to see if they now work.

One other thing to check is that the "Adobe Air.framework" is installed in the correct location:

/Library/Frameworks

If you are still having the same issue then post the output from your terminal session here and we can see if there is something else happening.

M

Hi, This hasn't worked for me. I have looked at every single solution, and they haven't worked yet. I looked in my application folder and it's not even there. Do you know what's wrong for Adobe air not going into the application folder

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