Can't Install. An error occurred while installing Adobe AIR

Hi Armdev - I tried this using the setup.msi file but get an error message that says;

could not access network location (computed)

Again if I try to use the installer.exe pack I get the same old need admin permission message.

I also tried disabling the firewall and antivirus but no joy.

I'm on xp pro version 2002 sp3

...any suggestions?

Thanks for your help.

Chris, thanks for your help. Here's the log:

=== Logging started: 4/16/2012  11:16:05 === Action start 11:16:05: INSTALL. Action start 11:16:05: FindRelatedProducts. Action ended 11:16:05: FindRelatedProducts. Return value 1. Action start 11:16:05: ValidateProductID. Action ended 11:16:05: ValidateProductID. Return value 1. Action start 11:16:05: SetSHAREDADDINFOLDER. Action ended 11:16:05: SetSHAREDADDINFOLDER. Return value 1. Action start 11:16:05: CostInitialize. Action ended 11:16:05: CostInitialize. Return value 1. Action start 11:16:05: FileCost. Action ended 11:16:05: FileCost. Return value 1. Action start 11:16:05: CostFinalize. Action ended 11:16:06: CostFinalize. Return value 1. Action start 11:16:06: MigrateFeatureStates. Action ended 11:16:06: MigrateFeatureStates. Return value 0. Action start 11:16:06: InstallValidate. Action ended 11:16:06: InstallValidate. Return value 1. Action start 11:16:06: SetARPINSTALLLOCATION. Action ended 11:16:06: SetARPINSTALLLOCATION. Return value 1. Action start 11:16:06: InstallInitialize. Action ended 11:16:07: InstallInitialize. Return value 1. Action start 11:16:07: ProcessComponents. Action ended 11:16:07: ProcessComponents. Return value 1. Action start 11:16:07: UnpublishFeatures. Action ended 11:16:07: UnpublishFeatures. Return value 1. Action start 11:16:07: RemoveRegistryValues. Action ended 11:16:07: RemoveRegistryValues. Return value 1. Action start 11:16:07: RemoveDuplicateFiles. Action ended 11:16:07: RemoveDuplicateFiles. Return value 1. Action start 11:16:07: RemoveFiles. Action ended 11:16:07: RemoveFiles. Return value 0. Action start 11:16:07: InstallFiles. Action ended 11:16:07: InstallFiles. Return value 1. Action start 11:16:07: DuplicateFiles. Action ended 11:16:07: DuplicateFiles. Return value 1. Action start 11:16:07: WriteRegistryValues. Action ended 11:16:07: WriteRegistryValues. Return value 1. Action start 11:16:07: RegisterUser. Action ended 11:16:07: RegisterUser. Return value 1. Action start 11:16:07: RegisterProduct. Action ended 11:16:07: RegisterProduct. Return value 1. Action start 11:16:07: PublishFeatures. Action ended 11:16:07: PublishFeatures. Return value 1. Action start 11:16:07: PublishProduct. Action ended 11:16:07: PublishProduct. Return value 1. Action start 11:16:07: InstallExecute. MSI (s) (EC:04) [11:16:09:069]: Product: Adobe AIR -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel. Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel. Action ended 11:16:09: InstallExecute. Return value 3. Action ended 11:16:10: INSTALL. Return value 3. Property(S): ARPINSTALLLOCATION = c:\Program Files\Common Files\Adobe AIR\ Property(S): SHAREDADDINFOLDER = c:\Program Files\Adobe\Flash Player\AddIns\airappinstaller\ Property(S): UpgradeCode = {8DA920D5-C41C-42E0-BF31-87BA49984EE4} Property(S): UC8DA920D5C41C42E0BF3187BA49984EE4 = {FDB3B167-F4FA-461D-976F-286304A57B2A} Property(S): Resources = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\ Property(S): Version = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\ Property(S): Versions = c:\Program Files\Common Files\Adobe AIR\Versions\ Property(S): AIR = c:\Program Files\Common Files\Adobe AIR\ Property(S): CommonFilesFolder = c:\Program Files\Common Files\ Property(S): TARGETDIR = c:\ Property(S): SourceDir = c:\users\mmazza\appdata\local\temp\air5438.tmp\ Property(S): Manufacturer = Adobe Systems Incorporated Property(S): ProductCode = {47FA2C44-D148-4DBC-AF60-B91934AA4842} Property(S): ProductLanguage = 1033 Property(S): ProductName = Adobe AIR Property(S): ProductVersion = 3.2.0.2070 Property(S): REINSTALLMODE = amus Property(S): ARPSYSTEMCOMPONENT = yes Property(S): REBOOT = Suppress Property(S): ALLUSERS = 1 Property(S): SecureCustomProperties = ARPSYSTEMCOMPONENT;REINSTALLMODE;SHAREDADDINFOLDER;UC8DA920D5C41C42E0BF3187BA49984EE4 Property(S): MsiLogFileLocation = C:\Users\mmazza\AppData\Local\Temp\MSI46b03.LOG Property(S): PackageCode = {496CC99A-E905-4C30-B3F0-14CB137CACAC} Property(S): ProductState = -1 Property(S): PackagecodeChanging = 1 Property(S): CURRENTDIRECTORY = C:\Users\mmazza\Downloads Property(S): CLIENTUILEVEL = 3 Property(S): MSICLIENTUSESEXTERNALUI = 1 Property(S): CLIENTPROCESSID = 1156 Property(S): VersionDatabase = 200 Property(S): VersionMsi = 5.00 Property(S): VersionNT = 601 Property(S): WindowsBuild = 7600 Property(S): ServicePackLevel = 0 Property(S): ServicePackLevelMinor = 0 Property(S): MsiNTProductType = 1 Property(S): WindowsFolder = c:\Windows\ Property(S): WindowsVolume = c:\ Property(S): SystemFolder = C:\Windows\system32\ Property(S): System16Folder = C:\Windows\system\ Property(S): RemoteAdminTS = 1 Property(S): TempFolder = C:\Users\mmazza\AppData\Local\Temp\ Property(S): ProgramFilesFolder = C:\Program Files\ Property(S): AppDataFolder = C:\Users\mmazza\AppData\Roaming\ Property(S): FavoritesFolder = C:\Users\mmazza\Favorites\ Property(S): NetHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Network Shortcuts\ Property(S): PersonalFolder = C:\Users\mmazza\Documents\ Property(S): PrintHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\ Property(S): RecentFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Recent\ Property(S): SendToFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\SendTo\ Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ Property(S): CommonAppDataFolder = C:\ProgramData\ Property(S): LocalAppDataFolder = C:\Users\mmazza\AppData\Local\ Property(S): MyPicturesFolder = C:\Users\mmazza\Pictures\ Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\ Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ Property(S): DesktopFolder = C:\Users\Public\Desktop\ Property(S): FontsFolder = C:\Windows\Fonts\ Property(S): GPTSupport = 1 Property(S): OLEAdvtSupport = 1 Property(S): ShellAdvtSupport = 1 Property(S): Intel = 6 Property(S): PhysicalMemory = 3325 Property(S): VirtualMemory = 4304 Property(S): AdminUser = 1 Property(S): MsiTrueAdminUser = 1 Property(S): LogonUser = mmazza Property(S): UserSID = S-1-5-21-823518204-1563985344-842925246-12804 Property(S): UserLanguageID = 1033 Property(S): ComputerName = RGPROWS1015 Property(S): SystemLanguageID = 1033 Property(S): ScreenX = 1024 Property(S): ScreenY = 768 Property(S): CaptionHeight = 22 Property(S): BorderTop = 1 Property(S): BorderSide = 1 Property(S): TextHeight = 16 Property(S): TextInternalLeading = 3 Property(S): ColorBits = 32 Property(S): TTCSupport = 1 Property(S): Time = 11:16:10 Property(S): Date = 4/16/2012 Property(S): MsiNetAssemblySupport = 4.0.30319.1 Property(S): MsiWin32AssemblySupport = 6.1.7600.16385 Property(S): RedirectedDllSupport = 2 Property(S): MsiRunningElevated = 1 Property(S): Privileged = 1 Property(S): USERNAME = d Property(S): DATABASE = c:\Windows\Installer\446fe3.msi Property(S): OriginalDatabase = c:\users\mmazza\appdata\local\temp\air5438.tmp\setup.msi Property(S): UILevel = 2 Property(S): ACTION = INSTALL Property(S): ROOTDRIVE = c:\ Property(S): CostingComplete = 1 Property(S): OutOfDiskSpace = 0 Property(S): OutOfNoRbDiskSpace = 0 Property(S): PrimaryVolumeSpaceAvailable = 0 Property(S): PrimaryVolumeSpaceRequired = 0 Property(S): PrimaryVolumeSpaceRemaining = 0 Property(S): INSTALLLEVEL = 1 Property(S): SOURCEDIR = c:\users\mmazza\appdata\local\temp\air5438.tmp\ Property(S): SourcedirProduct = {47FA2C44-D148-4DBC-AF60-B91934AA4842} Property(S): ProductToBeRegistered = 1 MSI (s) (EC:04) [11:16:10:707]: Product: Adobe AIR -- Installation failed. MSI (s) (EC:04) [11:16:10:720]: Windows Installer installed the product. Product Name: Adobe AIR. Product Version: 3.2.0.2070. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603. === Logging stopped: 4/16/2012  11:16:10 ===

I've tried to delete the HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids key, but I got the message "Cannot delete. Error while deleting key"