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A
Anonymous
February 7, 2011
Question

Error #16822 - SubErrorId : 2032 Only on Windows 7 not on Mac OS X !

  • February 7, 2011
  • 7 replies
  • 14357 views

Hi,

Im developping a software on Apple MacBook Pro latest OS X 10.6.6. I have set up the auto update feature and its work fine when i test it under Mac OS X.

But when I test the same software on Windows 7, Im getting the error :

16822

I/O error while downloading. The subErrorID property           may provide more information.

With suberrorid 2032 :

2032Stream Error.

I've checked different values from there, the update url is correct and work fine from the browser. The new software version is downloading correctly from IE 8 but it is seen and saved as a zip file. I have no idea what is going wrong with the auto updater. Does any body know something ?

Whats difference between AIR auto update process between Mac and Win 7 ???

Does the firewall of Win 7 could be the problem ?? I dont think so. What do you think ?

Any help will be greatly appreciated.

Thanks !

This topic has been closed for replies.

7 replies

S
Schersmin
Participant
February 13, 2012

Hi!
Calling from Sweden...:)

I have the same problem. I´ve taken a screenschot:

Has anyone solved the problem?

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
February 14, 2012

I just updated my Community Help application without any problems, so I suspect you're seeing something specific to your system.  Could you try disabling any firewall you have running and seeing if that helps?  If that still fails, try reinstalling the help application which you can get from here: http://www.adobe.com/support/chc/

Thanks,

Chris

A
Anonymous
February 11, 2011

We have apparently solved the issue but we have no idea how. We didnt really changed the code.

Few changes around the update.xml file... this is very curious to us, no idea what was wrong.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
February 11, 2011

Thanks for letting us know.  Any chance you have a previous copy of the update.xml that we can compare against the working version?  Feel free to email me at ccampbel@adobe.com if you'd like.


Thanks,

Chris

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
October 4, 2011

I've heard back from the Updater team, and they have a few additional questions:

  • Can you verify the url to the update.xml (make sure that the update.xml file exists)?
  • Verify the url to the air application from the update.xml file (it shouldn't receive a 404 or anything similar).
  • Can you try turning off your firewall and see if it makes a difference?
  • Could you try using an http debugger like Charles (http://www.charlesproxy.com/) to see the urls from above and their status?
  • Finally, can you tell us exactly on what screen from the update process does the error appear?

Thanks,

Chris


I had this same issue. For my old app, the url was simply myapp.air since both the AIR app and the XML file were in the same dir. That fails with error 16822 in the URL tag of update.xml. Using the full path resolved the issue.

Ben

A
Anonymous
February 9, 2011

One more info. The error 16822 is thrown by StatusUpdateErrorEvent.UPDATE_ERROR


A
Anonymous
February 9, 2011

We have configured successfully the mime type on our apache server. Now, IE8 on win7 is detecting correctly the AIR package as an AIR Install file. Therefor, the software still not auto update with error 16822 even with flag "Execute as Administrator".

A
Anonymous
February 9, 2011

I though I had one successful auto update on win7 with flag "Execute as administrator" but i was wrong. Could not reproduce it.

A
Anonymous
February 9, 2011

Will make some more testing with flag "Execute as Administrator".

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
February 8, 2011

Hello,

I'm not sure what could be going on here so I'm going to forward this along to the team that works on the update framework.  However, since it sounds like IE isn't recognizing .air as an AIR file, I'd like to suggest taking a look at the following blogs for setting MIME types on your web server.

Setting the correct MIME type for AIR applications on web servers

How to... set adobe air mime-type in IIS

Chris

A
Anonymous
February 9, 2011

Thanks you for forwarding my problem to the team. I made some new tests under Windows XP and Im getting the same error then on Windows 7. So until now, my auto update work only under Mac OS X. This is very curious to me. We are using an apache web server. I will check the mime type problem and let you know if anything change.

Best regards,

Xenus

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