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User Unknow
User Unknow
Legend
February 8, 2013
Question

iOS app rejected: Specifically, when launching the app, a blank black screen is displayed.

  • February 8, 2013
  • 2 replies
  • 3228 views

My friend has bad situation. Was used lates public release of Air.

App works prefectly. He has uploaded it successfull before. After it upload updated version - iOS approving team reject it with this info..

We found that your app exhibited one or more bugs, when reviewed on iPad (3rd Generation) running iOS 6.1, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.
Specifically, when launching the app, a blank black screen is displayed.
For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:
- include the complete details of your rejection issues
- prepare any symbolicated crash logs, screenshots, and steps to reproduce the issues for when the DTS engineer follows up.
For information on how to symbolicate and read a crash log, please see Tech Note TN2151 Understanding and Analyzing iPhone OS Application Crash Reports.
If you have difficulty reproducing this issue, please try testing the workflow as described in <https://developer.apple.com/library/ios/qa/qa1764/>Testing Workflow with Xcode's Archive feature".

Who know why this can be? App works prefectly without any bugs

This topic has been closed for replies.

2 replies

Nabren
Nabren
Inspiring
February 8, 2013

Remember - they gave you a very specific device and version. It might be working on all other configurations. So if you are unable to get your hands on that device and version you are going to be left stabbing in the dark as to what is going wrong.

My advice would just be to figure out what's different with that device and make sure everything is configured properly.

Another option - if you don't want this app on the iPad anyway - is to remove it from the configuration:

<key>UIDeviceFamily</key>

<array>

          <string>1</string>

          <string>2</string>

</array>

You would delete the <string>2</string> part.

User Unknow
User UnknowAuthor
Legend
February 8, 2013

No He want one App for all devices.

P
pranjain
Participating Frequently
February 12, 2013

Hi,

Did you tried to package your app using Default-Landscape@2x.png?

If still your app is not working, could you please share the resources as it would be helpful in reproducing the issue.

Thanks,

Pranali Jain

Colin Holgate
Colin Holgate
Inspiring
February 8, 2013

I'm sure that apps can launch with a blank black screen, but it could be that they had noticed that you have a splash screen for other iPads, just not for the iPad 3. If that's the case, make sure you have included Default-Landscape@2x.png, assuming it's a landscape app, and that you're intending to use Retina.

User Unknow
User UnknowAuthor
Legend
February 8, 2013

This was first that I suggest to fix. After that my firend uploaded it again and without any success. So this is not a splash screen issue. On real device Splash showed prefectly so this is not Splash problem.

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