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alanfireworks
alanfireworks
Known Participant
September 16, 2013
Answered

iTunes MobileDevice library not found error when 'Install application on the connected iOS....'

  • September 16, 2013
  • 27 replies
  • 39764 views

After recently upgrading iTunes to 11.0.5.5 I get the following error...

'iTunes MobileDevice library not found. Please check your iTunes installation'

..when selecting 'Install application on the connected iOS device' from the 'Post Publishing' section under the 'Deployment' tab in the 'AIR for iOS settings' dialog box

This used to work? Any ideas?

For now, I can manually use iTunes to add the file to the device, but this does slow down work flow considerably.

Thanks,

Alan.

    This topic has been closed for replies.
    Correct answer kglad

    I am still having the issue but the pain-in-the-ass is minimized since I now realize that you can still sort of "side-load" your .ipa file to your device via iTunes 12.3.0.whatever -I recently upgraded my video card to an AMD FirePro so I'm no longer buying into the installing iTunes for older video cards trick as A. its a pretty new and snazzy video card and B. I don't want older versions of iTunes... I'm a fan of the radio there. 

    So anywho, I have got this down to a science now so i can rapidly test / retest my app on iOS devices using a development provisioning profile and all the hoops you have to jump through to get your .p12 file (not getting into that):

    1. delete prior version of your app from the device

    2. publish your .ipa file with your dev profile and p.12

    3. delete prior version of your app from iTunes App library

    4. in iTunes file > add file to library or drag n drop to the same iTunes library

    5. drag the same app now in your library to your device(s)

    6. check your device(s) app library, if you have new apps set to install automagicly then you should now see the app on the device / otherwise click install, then sync

    Sporadically and almost mockingly I still get the original message about the device list but not such a big deal any more.  Anyway hope this helps. 

    ur3


    installing version 12.1.3 of iTunes failed to solve the problem for me.  i needed version 12.1.2 to solve the problem:

    1) Un-install Apple Application support 32 bit/64 bit, Apple Mobile Device Support, Apple Software Update, and iTunes

    2) Go to C:\Program Files (x86)\Common Files and delete the Apple folder

    3) Go to C:\Program Files\Common Files and delete the Apple folder

    4) Go to C:\Users\<your user name>\music\iTunes and delete the .itl file

    5) Download and install version 12.1.2 of iTunes: Download Apple iTunes 12.1.2 for Windows 64-bit‌.  Make sure you untick the option to let iTunes automatically update.  updating kills the Flash Pro to iOS usb communication (at least, until adobe figures out the problem and releases an air sdk that fixes the issue).

    6) Restart your computer

    7) Attach your phone to your computer via usb and unlock your phone so if the 'Trust This Computer' prompt appears you're ready to tap trust.

    8) Open Flash Pro > Debug > Debug Movie > On Device via USB > click Refresh Device List if your iOS device is not already listed.

    9) If that fails, open file explorer and make sure your iOS device appears in file explorer.  If it does not, your usb-win connection has a problem.  re-check your connections, the usb cable and make you have enabled 'Trust This Computer'.

    27 replies

    P
    PippoApps
    Inspiring
    November 29, 2018

    November 2018, Windows 10 64, Animate CC 2018, AIR SDK 31, same problem persists... all fresh install.

    Animate CC 18.0.1...

    Any suggestion?

    Tried latest iTunes, and also versions 12.1.3 and 12.4.3... I am on a deadline but my Windows 7 machine fried...

    P
    PippoApps
    Inspiring
    November 29, 2018

    I have found a solution for the newest issue:

    Installing directly the newest iTunes triggers the error.

    Uninstalling and installing older version doesn't fix.

    Re-installing newest iTunes on top of oldest using Apple Software Updater does the trick.

    Verified on both machines, this was the only way.

    Cheers

    R
    Rolf_Rahbek
    Known Participant
    December 20, 2015

    Hi

    It looks like the "iTunes MobileDevice library not found" error have been fixed!!!

    At least it works on my PC.


    I bought a new iPad Air2 and iTunes refused to connect to it because my Itunes was to old (was version 12.1.2).

     

    I downloaded and installed the latest iTunes (12.3.2 for Windows (64-bit)) and then installed the latest AIR (version 20.0.0.204).

    I can now publish with Air 20 without getting the error. I even published with Air 19 and 17 so it seems like Apple fixed the problem in iTunes?

    Rolf

    F
    FatboyUrb
    Participating Frequently
    September 24, 2015

    Ugh... I'm am just about ready to publish an update to my app and I'm dreading having to figure this out again. I am fairly certain the last time I checked I was having this issue.  Adobe - please resolve this issue, and while you are at it give us tvOS & watchKit for AIR.

    Thanks In Advance,

    uR3

      radubirsan
      radubirsan
      Participating Frequently
      September 23, 2015

      Was this issue fixed with todays releases of AIR 19?

      B
      BorisHansen
      Inspiring
      September 23, 2015

      Yes, this seems to have been finally fixed! I've followed this thread since it was created, and no solution ever worked for me. But today I succesfully installed an app directly to iPhone from Flash CC. Good job!

        nikitas58981311
        nikitas58981311
        New Participant
        September 23, 2015

        But for me today update does not fix the problem( I cant install an app to iPhone from FB. And there is no solution ever worked for me too....... :-(

        C
        Calwen
        Inspiring
        September 18, 2015

        After upgrading my IOS devices to IOS 9 yesterday and upgrading iTunes to 12.3.0.44, I am unable to see my devices in Flash CC 2015 anymore, no error messages this time as in the past just silent failing. Any of you had that issue after a similar upgrade ?

        piyushb89979246
        Adobe Employee
        piyushb89979246
        Adobe Employee
        September 19, 2015

        Hi,

        We have also found this issue in Flash CC 2015 and latest itunes version 12.3 and we have logged an internal bug for the same.

        Our team is looking at it. I will keep you posted here.

        -Adobe Air Team

          radubirsan
          radubirsan
          Participating Frequently
          September 17, 2015

          http://stackoverflow.com/questions/19188705/itunesmobiledevice-dll-could-not-be-found

          Maybe setting the system path works. Dose anybody have a solution for this. I tried Flash CC 2015, Flash Develop, IntaiJ, AIR 17, 18, and the new 19 beta all have the same problem they cannot see my iPad 2.

          Mr. Baker the Shoe Maker
          Mr. Baker the Shoe Maker
          Inspiring
          May 16, 2015

          Has Adobe addressed this issue in the forum? This should be brought to their attention. It would be better to have it fixed once by Adobe instead of having separate homemade solutions.

          F
          FatboyUrb
          Participating Frequently
          June 24, 2015

          After several months of ignoring iTunes updates, I allowed this issue to slip my mind once again as I installed all of the Creative Cloud CC 2015 updates as well as the Flash Pro CC 2015 update that went out yesterday.  The issue has now returned without ever updating iTunes and wouldn't you know I realized I couldn't publish or detect my iOS devices once again, just hours before I thought I'd be able to show my client the latest build of what I was working on.

          I am now convinced the ball is in Adobe's court as the June 2015 CC update caused this same problem to return.  I then later finally updated iTunes just to see if it would fix it but to success.  I didn't have time to roll back / uninstall Apple stuff / or dig though this message board for the solution... very disappointed that this update was counterproductive.

          piyushb89979246
          Adobe Employee
          piyushb89979246
          Adobe Employee
          June 25, 2015

          Hi FatboyUrb‌,

          This is working fine at my end. 

          I have use Flash Pro 2015, latest itunes version 12.1.2, AIR SDK 18.0.0.143, iphone 6 and Windows 8.1.

          Could you please let me know the hardware details? And could you please elaborate the exact steps done by you.?

          Thanks

          Adobe AIR Team

          SlavomirDurej
          SlavomirDurej
          New Participant
          May 8, 2015

          this is definitely SDK problem, nothing to do with iTunes, I am experiencing this with AIR SDK 17 and 18 beta as well. However, IT DOES NOT HAPPEN with AIR SDK 16 on the same machine!.

          So to get it working on air 17/18 I simply copied {{AIR 16 SDK}}/lib/aot/bin/iOSBin folder content into my 18 and 17 sdk folder into same location, overwriting the original files. And voila! The error dissapears, and now suddenly iOS devices are recognised and everything works as expected.

            G
            gronli21
            Inspiring
            May 10, 2015

            Many thanks for the tip!

            I had the same problem as you. Works now

            Mr. Baker the Shoe Maker
            Mr. Baker the Shoe Maker
            Inspiring
            May 16, 2015

            Has Adobe addressed this issue in the forum? This should be brought to their attention. It would be better to have it fixed once by Adobe instead of having separate homemade solutions.

            Mr. Baker the Shoe Maker
            Mr. Baker the Shoe Maker
            Inspiring
            May 5, 2015

            I have this same problem. I even did a reinstall of iTunes but I still have the same problem.

            Windows 7 64-bit

            Flash CC

            iTunes 12.1.2.27

            dappledore
            dappledore
            Participating Frequently
            April 13, 2015

            Doesnt work for me in Flash CC but command line works

            adt -installApp -platform ios -package test.ipa

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