Adobe Animate 2020 CC no sound

[cristianr98777004]

So I can't hear audio in animate, but only in testing, exporting, or preview. 

1. I'm using actionscript 3.0
2. Sounds are not muted
3. Sync is on stream
4. sound is selected
5. the wave form is still there
6. I tried restarting
7. I tried reinstalling
8. I tried other waveforms and formats
9. I'm using my computers sound output

Yet all of these dont seem to help! I want someone to please explain what's going on and how I can fix it. I'm a mac using btw

[Leaff_]

that is because when I go into an older fla that had working sound scrub before, it does not work anymore. all sound scrub just stopped working in all of my fla's suddenly.

[kglad]

all sounds stopped in your animate libraries, too?

[Leaff_]

yeah.

[kglad]

what about sounds on your computer?

[Leaff_]

sounds are perfectly fine, it's just adobe animate sound scrub.

[kglad]

it's not just a scrubbing the timeline problem.  you said library sounds fail to play too, correct?

[Leaff_]

yeah library sounds sounds aswell, but when I export it with ctrl + enter i can hear the sound.

[kglad]

for what is your ctrl+enter a shortcut?

[Leaff_]

i use ctrl + enter to test the movie in Animate, i can hear audio it when i do that. just not in the timeline or library ect.

[Guest]

Update to the latest version.

[Leaff_]

ok, I have updated to 24.0.2, It still did not fix the issue. Any other ideas?

[Mario_CR]

Go to Control > Mute Sounds, make sure the option is unchecked.

[Leaff_]

it is unchecked but is still not working.

[kglad]

is the problem present with a new fla and all soundd?

[Leaff_]

yes, all FLAs are muted.

[kglad]

a new fla with a variety of sounds?

[Leaff_]

yes, a new fla with sounds

[Mario_CR]

Do you have a screen sharing service like OBS installed in your computer? Do you use it regularly?

[Leaff_]

yes actually, i do

[Mario_CR]

I don't know what it is but all the people I've seen on this forum with this problem have this software installed and it seems to change something in your system sounds. I gotta be honest, troubleshooting hasn't worked in any of these cases, the only solutions so far is to restore your system to an earlier point or, in the worst of cases, reinstall your operating system. If you can pinpoint the exact setting that is being changed please let us know.

[Leaff_]

oh, alright. Thanks for your help

[Leaff_]

Tell me if you find any solution on this page, it would help a lot.

[kglad]

this thread?, no.

[Leaff_]

kglad, why not?

[kglad]

i was answering your question to @Mario_CR (if there is a solution to the problem they cited in this thread).