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Question

Adobe animate 2024 keeps crashing mid work

Forum|Forum|2 years ago
November 29, 2023
3 replies
8211 views

So my program keeps unexpectedly quitting amid any work that I try to do in Animate. It was when I started to use a gradient fill in a separate animate doc and worsened over time. I thought my computer needed an update when it crashed the first time but then it did it again so I updated all the CCsuite apps to 2024 versions, which did do something enough to allow me to begin auto-save. Only bothered to download Animate at this point. After that, the whole app kept crashing repeatedly and constantly. Moving to a new doc to see if it was just 1 file the process repeated, now when using any tool except for the brush tool.

I have

Uninstalled and reinstalled CC cloud suite, and Animate 2x
reset my preferences
Removed my preferences folder
Used the CC cleaner tool
even checked for Malware

All of course after restarting my computer and saving my work. As well as checking auto-recovery will be on, every 5-10 minutes.

When it all stops it will eventually open the error report window and ask to reopen, which it will open faster than it usually takes booting up any version before 2024. I will reopen it where it may ask me to use recovery fileX , it won't always save recovery now either. I eventually started saving my work every new brushstroke or so in order to get some progress going.

what may I be missing? Is the file too large or corrupted somehow? Would moving a document from its original saved place make an error; or maybe having a file name using an odd character?

It says I don't have permission to show the video though here are pics , these are the several recovery files, each file a crash and redo.

Thank you for any help any and all ideas are recommended.

gindala

Participating Frequently

It is now the end of October 2024, and I am still experiencing crashes on Mac M1 with version 24.0.5

Adobe Expert

what about v23?

Adobe Expert

is that ios sonoma?

Participating Frequently

My devices currently have Ventura 13.6.1

kglad

Adobe Expert

thanks @Cierra28316638or93

let's see what os @zenia0101 is using.

C

Cierra28316638or93

Participating Frequently

Hey, not sure how helpful I can be, but... I have a class of 28 computers and I teach Animation primarily using Adobe Animate. All was fine in the world until the newest V.24 update. I pushed the update through to all of my devices and suddenly my students computers just started to crash! We work on 2019 iMac Desktops. I struggled with my district's technology team until December 15 (I pushed the dreaded update through on October 12). We struggled for 2 months to find a solution and to zero avail! Nothing worked. We even brought in a brand new Mac Mini processor to try the program on (to see if it was just an issue with the older devices) and the same issues persisted. I finally got permission to reinstall the older v.23 version. No issues since taking V.24 off and going back to the older version. My classes run smoothly again and students are not losing their work! I am waiting patiently to see if a patch will push through, or to see what the next Version will do. I am hoping someone on here has some insight.

R

rduane

New Participant

Hey, thanks so much! The OP never responded if they fixed their problem, or if any of this conversation helped, but it sure helped me! v24 was crashing so often that I was hitting Save every other keystroke! I didn't even know going back a version was an option! But I have now, and v23 is back to working like a charm! I wonder if Adobe knows about this? Of course, I sent them an awful lot of crash reports in the past few days...

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