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Adobe Animate can't save my documents

Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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Everything was fine up until recently where I can't save any changes without it saying "please save under a different filename or location". Also if I make a new file, it creates an Autorecover duplicate. I've never had these issues until now. I don't know how to fix it. 

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Error , Product issue

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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is the problem with one file or all files?

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Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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I think all files. It's happened numerous times. 

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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if you start a new file can you save it (test1.fla) in a desktop (fla_dir) directory?

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Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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I think so, But I don't really understand how it would help. 

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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it helps determine the problem cause.

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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Have you done a uninstall and reinstall?

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Community Beginner ,
Jun 12, 2023 Jun 12, 2023

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I'm about to try that now. 

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Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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I uninstalled and reinstalled it but now my liscence expired even though I paid it off. 

 

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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what's the complete message?

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Community Expert ,
Jun 17, 2023 Jun 17, 2023

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Have you tired calling adobe to fix your license issue?

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Community Beginner ,
Jul 08, 2023 Jul 08, 2023

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I tried, but it was either outside their business hours or they just straight up didn't pick up. 

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