Adobe Animate CC 2018 Crashing on startup, Windows 10

[Object404]

Hi. I can't get Adobe Animate CC 2018 to run recently.

It starts up with the splash screen, shows the interface once the Splash screen is done, then immediately exits to desktop.

I've tried uninstalling and reinstalling multiple times, I've tried the solutions listed here:

Troubleshooting tips to fix Animate CC crash on launch or startup

I've tried using the CC Cleaner tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

No dice. I'm running Windows 10, updated to the latest patch as of May 2018.

This is really frustrating as I need to use it right now.

[chenjil43641795]

I am also the person who has the question to ask the answer,

Not Adobe employees.

1803 not only affected the ANIMTECC,

Including all the software,

For example: CAD, all Adobe software, sai

I've just come to the conclusion.

Reinstalling the system is the best way.

Because 1803 has a new kernel.

Previous version of the conflict with him.

I'm just telling you the answer I got.

I actually have a lot of problems and I haven't got Adobe's answer yet.

[Preran]

Can you try the following and let us know if it helped?

- Install Adobe Animate CC on a new user account on your computer

- If you get an DLL error message, install the DLL mentioned from the Microsoft site.

Thanks,

Preran

[Object404]

Hi. Already did that with Tech support over a week ago, it didn't work.

This is the DLL causing the crash:

Windows\System32\ucrtbase.dll

Unfortunately it can't be messed around with (replaced, renamed, etc) even with administrator access, even on Safe Mode due to system permissions.

[Colin Holgate]

Are any of the of the suggestions on this page of use?:

How To Fix Ucrtbase.dll is Missing / Not Found Error

Also, I saw a post from someone who was on a secure network, and using VPN solved the issue for them. Have you tried opening Animate at home as well as at work?

[Object404]

Thanks Colin. I checked the link you sent, but I don't want to manually mess around with my registry because chances are, I might break something.

For sure Windows Update 1803 changed ucrtbase.dll because the version number changed after Windows update. It's highly probable that the problem is related to this.

Rolling back to a previous version of Windows is not an option because it introduces security flaws - and may break other stuff that's currently working, something I'm not willing to go through.

[Colin Holgate]

How about the trying it at home, or using a VPN?

[avid_body16B8]

Hi there. I have the same issue  with my PC at work. I have the same version of Windows 10 and I use the CC when I am working at home with the same subscription and the same Windows 10 update and it works just fine there. Yes I can also VPN to my home PC and work from there but I would prefer my work PC to also work.

[chenjil43641795]

I really have to say.

This is because your system is corrupted after update 1803.

Any fixes and modifications to the registry, even if it can be resolved, will have problems.

I know it's annoying to reinstall the system.

But this is the only way to make the system normal.

Reinstall the system and update 1803.

This time version 1803 will be very useful, without errors.

Use rollback, or use 1709 to upgrade to 1803,

It's still going to be a problem.

You stubbornly modify system files.

You can right-click the file.

Properties--Security--permissions

Add your user name to the internal

and select "Full Control".

After setting, you can replace the change DLL.

But I don't think it will solve the problem.

[Object404]

Colin, already tried that, no dice.

Chenjil re: full reinstall -> No. And my system isn't corrupt.

I can't edit permissions either, everything is grayed out.

[chenjil43641795]

Check to see if you have the highest administrator privileges.

But

The few people I know who insist on not reloading the system finally have to choose to reinstall.

The 1803 update of WIN10 in April was indeed disappointing.

[chenjil43641795]

About the gray button.

right mouse button

Property

Safety

Senior

Owner Change

Enter your current username search

Determined after the find.

Go back to the previous step.

The owner becomes your username and closes the window.

Open again to this window.

Select to disable all inheritance.

Then select Add.

Add your account. '

And then complete control can be chosen.

[Object404]

Okay. I was able to take full control of ucrtbase.dll, I then replaced it with another copy of ucrtbase.dll from another machine I had that I backed up before upgrading to Update 1803, but it still did not work. Animate CC is still crashing on startup. I have since restored the original copy of 1803's ucrtbase.dll.

[Preran]

Thank you for trying and letting us know. I will let the product team know of your observations.

[Object404]

Preran, my ticket on this issue was abruptly closed last week even though it was not solved. I've been trying to re-open my ticket, but, it is almost 2 weeks now and Adobe Support Chat is appearing as closed to my account daily. What's going on?

[chenjil43641795]

Yes, I don't think fixing or changing files can solve the problem.

However, it is difficult to repair the system without reloading it.

You can try the other.

Cortana internal input Control Panel open.

Network Connections.

Network and Sharing Center

Change Adapter

Right-click the network card you use

Select Properties

Selected  TCP/IP4

Click Properties

DNS input

4.2.2.2

4.2.2.1

Or

8.8.8.8

8.8.4.4

Then determine.

network disconnected,

and then reconnect or reboot'

Then go to Microsoft to download Visual studio

This is the link

Visual Studio IDE, Code Editor, VSTS, & App Center

Select a Personal free edition

Install it and let it update.

Actually use it because he has the complete system support Library.

We don't use this software,

Instead, install the update support library.

After installation, you do not need to run it.

After installation,

Updating in the system

Check system Updates

4.2.2.2 and 4.2.2.1 are Microsoft introduction LEVEL3 DNS

Can resolve not to download some updates

It's not necessarily effective, but you can try it.

If you encounter a network problem, remember to change the DNS back to the default

[ScribbleStache]

Hello All,

I have found the clashing file! and essentially the "solution" - We just need Adobe to take notice and make a real fix.

When updating to Windows 10 (Version 1803) Most recent patch, the file "fontdrvhost.exe" located in Windows>System32>fontdrvhost.exe causes Adobe Animate CC to crash as soon as you hit the splash screen.

If you open Task Manager, go to details, then highlight "fontdrvhost.exe" and "end task" Adobe Animate CC will actually open!

Unfortunately ALL type/text will be missing from the program, it should slowly load back in though. None off the menus will look correct as they need "fontdrvhost.exe" to function properly, and you won't be able to type in the software.

However, for now this is a good fix for those of you who don't need to type in their Adobe Animate projects. You should be able to animate as normal with no issues.

Once Adobe has worked out what exactly is causing the clash between this one file "fontdrvhost.exe" and Adobe Animate CC - We will have a fix. I am certain this is the only clashing file after hours of running personal tests.

I really hope this is helpful to some of you in the community, I'm just a freelancer myself and I urgently need the real fix from Adobe ASAP. But for now I hope this helps some of you.

Fingers crossed, everyone. Best of luck to us all.

[chenjil43641795]

fontdrvhost.exe,This is the font file.

If that's the problem, maybe my approach can really solve the problem.

Please test the

If everyone is just the 1 software.

Maybe there's a different possibility.

I'd like to ask you to open the ANIMATECC again.

If you are loading fonts

The software shuts down automatically at this time.

It's possible

Missing font.

Or

Improper fonts installed on the computer?

If the font is missing:

Control Panel---Font--Download fonts for all languages.

If the font is wrong.

Find a computer that has no problems.

Copy all fonts.

Remove all fonts from the problem computer(Cannot be deleted, you can ignore the)

Copy the copied font and paste it here.

Overwrite and replace selection OK

This problem is very rare.But sometimes it happens.

[ScribbleStache]

Unfortunately this is not a viable solution, nor one that people should be forced to do.

Downloading the large font packs for all languages doesn't work. I've tried this myself.

The phrase "Find a computer that has no problems" is not one that's going to help people solve this issue.

Copying and pasting old versions of "fontdrvhost.exe", or other font files from previous versions of Windows will not fix this issue.

That's a pretty convoluted way to fix any issue and would only end up causing issues at a later date.

It's Adobe's responsibility to make Animate CC compatible with new versions of Windows. Not Windows, or ours.

When a developer creates software for an OS, it's up to the software developer to keep it updated & compatible with the OS.

Thank you for trying to help. It doesn't work, but as I mentioned before Adobe are the only people who can administer a proper fix for the issue.

[chenjil43641795]

I am also a user;

The data is also being traced, which is really Microsoft's problem.

I'm surprised, why don't you believe that Microsoft's 1803 is causing the problem?

Some people have updated the system's errors. This is a version problem.

You can find that there is a problem with the driver for the font.

This means that it is a system error.

I will go to Microsoft to ask if there is a solution.

[chenjil43641795]

Microsoft Customer Service recommends that I restore previous versions.

But I also found people with similar problems.

In their conversation,

April version of 1803.

Fonts are automatically downloaded in some areas, replacing the original system fonts.Uninstall No buttons

The method they provide is

1 hold down the SHIFT key, the power button select "Reboot" to the screen to appear advanced options;

2 Click "Troubleshoot", click "Advanced Options", click "Startup Settings" and click "Reboot".

3 After the system restarts, press "Safe Mode" for the number to enter Safe mode, and then try to uninstall the installed files.

They also offer alternative solutions.

Please open PowerShell (admin) and enter the following command

Get-appxpackage-alluser

Find the install location of the experience package application, copy the full name of the experience package application in install location

Then enter remove-appxpackage full name press ENTER to wait for the command to complete

To fix the April error, Microsoft released a fix patch on May 8.

However, someone did not receive the update patch in the system update.

This is what I found at Microsoft.

[HeiVask]

As workaround, using a virtual machine is a viable option while we wait for the update.

[Object404]

Bump. 3 week anniversary of this.

[tikyta]

Hi!

Adobe today, after 3 weeks, closed my ticket and said that the solution is rolled back windows to the previous version of 1803. And if is not possible for me I should talk with Microsoft.

So Adobe don't have the intention to give us a solution and said is an OS bug problem. Microsoft doesn't answer me... so what do you think is the next step. I'm loosing my patience, I need use animate for work!

[chenjil43641795]

Download the new version 1803 reinstall.

After installation, Windows will be updated.

Transfer optimization-----Allow downloads from other computers, please cancel this option.

The options in the privacy settings are open as much as possible.

[Object404]

this doesn't help at all chenjil43641795.