Inspiring

Answered

Adobe Animate Crash in W10 x64 April update

Forum|Forum|7 years ago
May 15, 2018
9 replies
6235 views

Hey! maybe someone could help me, I have a huge issue.

When I tried to start adobe animate after a few seconds, it's closed.

Doesn't show any error. Just crash.

I tried a clean install, delete everything and reinstalled the program.

I used cloud cleaner too.

I tried in another account, nothing always the same issue. I'm desperate.

This happens after the april windows update.

I already tried give it full permission and run the trobleshooting tool.

I tried too force start in high perfomance in my nvidia settings. NOTHING! always crashed.

Any clue? I appreciate any help!

Thanks!

The event viewer said that this is the cause...

Animate.exe

18.0.1.115

5a25e825

KERNELBASE.dll

10.0.17134.1

701ca188

e06d7363

000000000003f218

2e5c

01d3ec03ef1b18f9

C:\Program Files\Adobe\Adobe Animate CC 2018\Animate.exe

C:\WINDOWS\System32\KERNELBASE.dll

			14c9bb96-c39b-4129-9f5d-ee9c22a09358

This topic has been closed for replies.

Correct answer Mohanaraj

Hi -

Just want to let you all know that we have released an update today to address the crash on launch issue that got introduced with Windows 10 update 1803 if more than 1677 fonts are installed. Please update your copy of Animate CC to the latest using Creative Cloud desktop application to avail the fix.

Please refer to https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-windows-10.html KB article for more details.

Thanks to all those who have helped us identify the root cause of this issue!

Thanks!

Mohan

MohanarajCorrect answer

Adobe Employee

Hi -

Just want to let you all know that we have released an update today to address the crash on launch issue that got introduced with Windows 10 update 1803 if more than 1677 fonts are installed. Please update your copy of Animate CC to the latest using Creative Cloud desktop application to avail the fix.

Please refer to https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-windows-10.html KB article for more details.

Thanks to all those who have helped us identify the root cause of this issue!

Thanks!

Mohan

josém19236839

Participant

The official update worked thanks very much

Joe Sparks

Inspiring

I fixed my Animate CC on Windows 10 by reducing my number of installed fonts to below 1000 (I had 1800 installed).

I'm sure most of you heard this by now, but just in case you now might have a workaround. Thanks goodness because I've been able to resume my remastering of all my old flash cartoons "Radiskull & Devil Doll" and Dicky & Jackie.

itg1543315

Participant

Need patch too, Our users complain to me every day ....

Preran

Community Manager

The team understands the urgency. They have managed to identify the issue and fix it in an internal build. The update should be available very soon, around the second week of July, if everything goes right. We will update this forum post as soon as the build is live.

Appreciate your patience and apologize for the inconvenience meanwhile. I thank all people on the forum that have shared information we requested for and helped us track down the issue.

Thanks,

Preran

josém19236839

Participant

Waiting for the patch too

ömery98286934

Participating Frequently

I try everyhing but still not working. Does anyone find a solution?

T

tikytaAuthor

Inspiring

Hi, today I talked with Adobe and they found the solution to the issue.

I think they release the patch very soon.

The good news is looks that the problem has been solved.

Anyway Preran can tell you more.

Preran

Community Manager

It does look like the team has identified the issue. They are working towards releasing a build as soon as possible (I would give it a couple of weeks, but don't hold me to that).

Daniel Keeble

Participant

I am also experiencing this issue. I did a factory reset on my Windows 10 pc and Animate worked for a week. It has stopped working again today. It just gives me the splash screen, opens the program window momentarily and then closes. I have no idea what changed about my pc that has caused this today.

Thanks in advance!

*edit* I had a further thought and I did in fact install Toon Boom Harmony today. I've just uninstalled it and Adobe Animate now opens up fine!! This is a temporary solution but it would be handy to have both programs installed and getting along

Preran

Community Manager

Thank you for letting us know. I will share this with the product team.

Thanks,

Preran

Colin Holgate

Inspiring

Hey Preran! that's not sound like a quick solution. I really need use my laptop the next week with a project in HTML5 and my laptop it is unuseful.

If others users found a solution to my exactly problem will be nice that you share with me because I'm waiting a fix since more than 2 weeks and I use animate to work. Because I already read the others post post and forums and none solution works for me.

Thanks!

Message 50 in this topic is worth a read:

Adobe Animate CC 2018 Crashing on startup, Windows 10

Short version is that the poster found that stopping the process 'fontdrvhost.exe' would then let Animate run ok. The fonts wouldn't look right, but at least you could do some work.

Object404

Known Participant

Hi all! I'm experiencing the same problem!

This is driving me nuts...

Preran

Community Manager

We are investigating this issue and we are checking with the product team.

Meanwhile, if you are OK with us contacting you for collecting log files, send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button.

Thanks,

Preran

T

tikytaAuthor

Inspiring

Thanks Preran! I'll be waiting news from you.

El vie., 18 de may. de 2018 11:39, Preran <forums_noreply@adobe.com>

escribió:

Adobe Animate Crash in W10 x64 April update created by Preran
<https://forums.adobe.com/people/Preran> in Adobe Animate CC - General
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<https://forums.adobe.com/message/10391163#10391163>