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ItsEddyX
New Participant
November 8, 2019
Question

Adobe Animate Fluid Brush Tool Is Breaking Stuff?

  • November 8, 2019
  • 3 replies
  • 1568 views

Hi,

I just got Adobe Animate yesterday because I want to start animating. I noticed instantly something is wrong because nothing seems to load when I try to use them. However, after trying every tools I went to the fluid brush tool. As soon as I clicked on it everything I used before all loaded instantly. I recorded a video to show what I'm talking about and post it on YouTube unlisted videos. Please help I really want to start animating soon.

Thanks.

 

I attached the video to the link below

The Bug Footage 

    This topic has been closed for replies.

    3 replies

    H
    Hartheyniyi
    New Participant
    April 17, 2020

    I just downloaded the app too and I'm facing this challenge. Have you been able to resolve this? If yes, how did you go about it?

    kglad
    kglad
    Adobe Expert
    November 9, 2019

    did you confirm you successfully removed preferences (by checking a custom shortcut, for example)?

     

    if not, do so.

     

    if you did, then:

     


    uninstall animate cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    restart your computer (don't skip this)
    use the desktop app to re-install animate

    I
    ItsEddyXAuthor
    New Participant
    November 10, 2019

    Nope it didn't work. All the preference changed and still only fluid brush pen display work I done.

    kglad
    kglad
    Adobe Expert
    November 10, 2019

    i'm pretty sure you're using a mouse to draw/paint, correct?  if yes, and you installed fresh batteries (if it's wireless), using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    kglad
    kglad
    Adobe Expert
    November 9, 2019

    i don't see the problems you demonstrated.

     

    first, click file>preferences>expert preferences.  retest.

     

    if you still see the problems, reset your preferences -

    https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html


    (or remove

    Win:

    C:\Users\\AppData\Local\Adobe\Animate CC \ and
    C\Users\\AppData\Roaming\Adobe\Animate\\


    Mac:

    /Users//Library/Application Support/Adobe// and
    /Users//Library/Preferences/Adobe/Animate//)

    I
    ItsEddyXAuthor
    New Participant
    November 9, 2019

    Ok, I will try that thx.

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