Adobe Animate Import audio error

[Brooke252379757iyl]

I've been trying to import audio of my project. However when I try to import it the program gives me a message saying it couldn't import the file or that it couldn't read it. I've tried importing the audio as an mp3, .wav, and an .aif. None of these file formats have seemed to work so far. The document that I'm using an HTML5 Canvas Document. Please let me know what I can do to get my audio in the document.

[kglad]

open your wav in audition and save with either 8- or 16-bit and at sample rates of 11, 22, or 44 kHz.

[Brooke252379757iyl]

I just now tried to import the audio with your suggested sample rates and bit sizes, however the program continues to tell me that it can't read the file.

[kglad]

upload your sound file and post a link.  i'll check it.

[Brooke252379757iyl]

This is the last version of the sound file I tried to use.

[kglad]

upload to a file server.

[Brooke252379757iyl]

I apologize, can you give me a quick explanation on how to upload to a file server. It's just that I've never done that before.

[kglad]

https://wetransfer.com/

[Brooke252379757iyl]

Is there a specific email that I should be sending to through this website?

[kglad]

just post a link here.

[Brooke252379757iyl]

https://we.tl/t-FkyqhGxTiQ

[kglad]

your wav loads without problem for me.  i made no changes using animate 23.0.1 on win 10.

[Brooke252379757iyl]

I'm using a mac and I also have the 23.0.1 version of animate. I'm starting to think that there's a technical issue with my program because there are several glitches that happen on my computer even when there are no applications open.

[kglad]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate

retry importing that wav file.

[Brooke252379757iyl]

Unfortunately, it's still telling me that the program can't read the file.

[kglad]

i'll try on my mac, though i doubt there's a difference.