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Adobe Animate Import audio error

New Here ,
Feb 18, 2023 Feb 18, 2023

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I've been trying to import audio of my project. However when I try to import it the program gives me a message saying it couldn't import the file or that it couldn't read it. I've tried importing the audio as an mp3, .wav, and an .aif. None of these file formats have seemed to work so far. The document that I'm using an HTML5 Canvas Document. Please let me know what I can do to get my audio in the document.

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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open your wav in audition and save with either 8- or 16-bit and at sample rates of 11, 22, or 44 kHz.

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New Here ,
Feb 18, 2023 Feb 18, 2023

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I just now tried to import the audio with your suggested sample rates and bit sizes, however the program continues to tell me that it can't read the file.

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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upload your sound file and post a link.  i'll check it.

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New Here ,
Feb 18, 2023 Feb 18, 2023

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This is the last version of the sound file I tried to use.

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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upload to a file server.

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New Here ,
Feb 19, 2023 Feb 19, 2023

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I apologize, can you give me a quick explanation on how to upload to a file server. It's just that I've never done that before.

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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New Here ,
Feb 19, 2023 Feb 19, 2023

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Is there a specific email that I should be sending to through this website?

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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just post a link here.

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New Here ,
Feb 19, 2023 Feb 19, 2023

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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your wav loads without problem for me.  i made no changes using animate 23.0.1 on win 10.

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New Here ,
Feb 19, 2023 Feb 19, 2023

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I'm using a mac and I also have the 23.0.1 version of animate. I'm starting to think that there's a technical issue with my program because there are several glitches that happen on my computer even when there are no applications open.

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

restart your computer

 

reinstall animate

 

retry importing that wav file.

 

 

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New Here ,
Feb 19, 2023 Feb 19, 2023

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Unfortunately, it's still telling me that the program can't read the file.

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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i'll try on my mac, though i doubt there's a difference.

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