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Adobe Flash CC Wacom pen issues.

Forum|Forum|11 years ago
July 6, 2014
61 replies
126081 views

Hi,

I have a Lenovo Thinkpad Yoga Ultrabook that has tablet functionality via Wacom. I have had no issue drawing within the Photoshop that I have had for months now, but when I just installed Flash CC, the tablet will not let me use the tablet pen to draw a line correctly. What it does is makes a long straight diagonal line every time I try to touch it to the screen, and then at the end of said line, it then will draw what I gesture with my hand. The problem is, its offset now to the end of the line, so it is completely unusable. It has no problem working if I were to use my finger on the touch screen instead of the pen, which is very strange.

Some things to note:

-Again, it works fine with the pen in other drawing apps like photoshop

-The issue persists with the default pen and a different brand pen that I frequently use.

-I have all my graphics drives updated

-I have the latest Wacom Feel it drivers

-I turned off all tablet settings that might interfere. Which shouldn't matter anyway if the pen works in other Adobe apps.

-I cant find a single thing online that comes anywhere close to what I need about this issue. I have no where else to turn! It seems like a Flash not being able to handle the tablet function settings.

-I am not a newbie to the Wacom functionality, so I have tried all of the obvious fixes.

Does anyone know of any fixes for this problem? I have the 30 day free trial of Flash, and I am not going to buy this if I cant get it resolved in the next month!

Any help would be greatly appreciated.

Thanks!

This topic has been closed for replies.

Correct answer Mohanaraj

Hi All,

We have been collaborating with many of you to nail down most of the issues related to various tablet drawing issues you are facing. We thank you for all the help & support you have extended to us.

We now have addressed several drawing related issues including

- various offset issues

- issues with multiple monitor configurations

- lack of mouse mode support

etc.,

in Animate CC released couple of days back.Please give it a try and let us know your feedback.

We are committed to get your drawing experience right for you.

In addition, we have lot exciting new features in Animate CC, please check them out at Animate CC new features | Buy Adobe Animate CC (Flash Pro)

Thanks!

Mohan

Show previous replies

pearse_phillips

New Participant

Same issue.

I have an older wacom tablet but it works perfectly fine in every other software.

Wacom ct-640

Windows 10

Flash cc

Interestingly it did work on the very first stroke I put in to flash but since then flash does not react to sensitivity of the pen.

Have tried installing various drivers for the tablet, as well as reinstalling flash multiple times.

Mohanaraj

Adobe Employee

Hi,

I have sent you a PM and appreciate your early response.

Thanks!

Mohan

L

laurenb71801451

New Participant

I removed my wacom (file utility) user preferences and now it works??

K

KiteT

New Participant

I downloaded flash's 30 day trial version 3 days ago excited to give it a try.
Upon launch I had to find out that it's bugged the exact same way as everybody prior to me in this thread has stated. Diagonal lines nomatter which of the aforementioned "fixes" I tried.

My OS is Windows 8.1

Using a Wacom Intuous 5 with driver version 6.3.14-1 Multilingual

I have two monitors (One laptop screen and one added LG montor since one is just too cramped and small to operate on)

My screen resolution being: 1920x1080 (And yes I tried lowering it and it did absolutely nothing but make everything look smushed and crappy)

This seems like a huge bug to be having for over a year and is highly driving me away from your product, since going through the hassle of fixing this, seems to be too much of a guessing game.

Mohanaraj

Adobe Employee

Hi,

There seems to be an issue with the latest Wacom driver[6.3.14-1] released on 8/28. If you go back to the prior driver version then it will be all right. You can download the legacy drivers at Legacy Drivers | Wacom‌

Thanks!

Mohan

F

ftaber

New Participant

Hi there,

I'm experiencing the same issue outlined throughout this forum (I've just posted a stand-alone-thread detailing the very same problem with strange lines when using the brush tool).

I've followed the steps outlined throughout the various postings, including the most recent suggestion to downgrade the Wacom drivers. Unfortunately, the problem persists.

-I'm running the most recent version of Adobe Flash CC (downloaded two days ago).

-My platform is Windows 10 with the most recent drivers and updates.

-I'm using a Wacom Cintiq 13 HD with the legacy driver 6.3.11w3.

-I have three screens (a LCD primary and secondary, and the Cintiq as tertiary) all running at recommended native resolutions and other settings.

Please advise.

Thank you

Tymorafarr

New Participant

I had this issue at first. Reinstalling Wacom didn't help at all.

I don't know if this would help with others. I went to Local Services and restarted the service "Wacom Professional Service". It went back to normal for me. Try restarting "Touch Keyboard and Handwriting Panel Service" if it doesn't work too.

M

maximej71516638

New Participant

Hello,
Same problem with me.. i have the latest flash CC, cintiq companion 2 and drivers (6_3.13w3) :

Wishing this bug will be corrected soon

Mohanaraj

Adobe Employee

Hi maximej71516638, campy‌, tim823, tidalvortex

I have sent you a PM with the details. Appreciate your response.

Thanks!

Mohan

campy

New Participant

Wow- I am having the 'lines' issue too, latest Flash CC 2015, Wacom Bamboo latest drivers work in all other programs, Win7Pro, tried the above workarounds with no success. The Wacom pen works FINE to use tools like the vector draw tool or shape tools, just the pen and brush are wacky.

It is REALLY disconcerting to read thru this thread, now over 1 year old, and to see this issue has gone unaddressed and that Adobe staff replies are still 'update your drivers', or 'set your fonts to 100%' (done) and as more and more people chime in with 'me too' all they can do is offer 'the problem is on your end' advice...? Just yesterday, I had a most-excellent customer service experience thru Adobe as my CC would not load or update and they flat-out fixed it... took an hour, but-DONE. I need this fixed, I have a large animation projetc to do...

tidalvortex

New Participant

It's already been well over a year, and this issue still persists?! I'm rather disappointed, especially since I read through all the comments and it seemed like there was quite a bit of denial that it was the program itself that had the issue at the start, despite people already giving examples of other programs working properly even with the same "error" in driver/graphicscards/whatnot, showing that it was likely that single program with the issue.

OS- Windows 10

Tablet- Cintiq 13 HD

Tablet Driver- 6.3.11-4

Single Monitor Set-up-- Cintiq display mirrors original desktop, still persists even when the display isn't hooked up and is only a single display, period.

Screen Resolution- 1920 x 1080

Additional check: Does Norton Antivirus or anything else end up corrupting the file for Flash. I was downloading Flash along with a couple other Adobe CC products and Norton started acting up and shutting down and going haywire. Not only that, but I've heard of Norton possibly corrupting and/or deleting files. Can you get a check on that possibility, if everything does indeed appear to be "fixed" and/or "resolved" on your end?

I've also just gotten an update for Flash CC, tried out the Brush tool, and it STILL hasn't been fixed yet. Lucky I'm not expecting to do any Lightning effects for awhile, though it is still a major inconvenience for my coursework.

T

tim823Author

New Participant

Im still having the exact same issue as well. I posted this a long time ago and just recently as of a few days ago started a subscription with CC again in hopes that the problem would be fixed, of course it isnt!

No I have to cancel my plan again until its fixed.

K

kristofl84031471

New Participant

WORKAROUND FOUND

I was having this this problem earlier and it really annoyed me, i've found a workaround that works for me (windows 8.1, intuos pro, flash cc 2015 (latest update), single monitor).
while flash is open, go to services ( you can find it here: Control Panel\System and Security\Administrative Tools or search for services.msc) and restart wacom professional service.
This only works when Flash is already open. If this works for you i would suggest you pin services to your taskbar as you'll need it every time you open flash.

This is only a workaround, i really hope i've helped someone with this and let's hope that this issue get's solved in an update

D

digitallamb

Participating Frequently

Oh man kristofl84031471, you just made me a very happy person. Finally a work around that actually works. Yes it's not ideal, but at least it's something.

Thank you so much. Sending a virtual high 5 down the internet towards you.

Oh and I'm using Windows 7, Intuous3, dual monitors.

Now we just wait for Adobe to fix the bug itself.

H

hersko3

New Participant

Having this same issue with latest update of Flash CC.

Using Wacom Intuos Pro. The brush is uncalibrated. Every other program works fine.

B

Beanduck

New Participant

I just installed flash today with the update and I am having the original proposed problem. I cannot update as it already is, how can I fix this in time for my class Monday?

Mohanaraj

Adobe Employee

Hi,

Can you please let us know the following details to understand the issue

1. Your OS details

2. Graphic Tablet details & including your tablet driver version

3. Do you have a dual/multi monitor set up

4. Your screen resolution.

Thanks!

Mohan

K

Kentoss

New Participant

I am getting the same issue as well. As soon as I start drawing the brush position jumps off canvas to the lower right from where I put the pen down. If I continue drawing and move the pen up and to the left I can see that it's still drawing like normal, there just seems to be an offset problem. Flash is completely up to date.

I am using Windows 8.1 on the latest update. My graphics tablet is the Wacom Companion 2 with driver version 6.3.11-4. I am not using dual monitors, just the single screen that the Companion has. The resolution is 2560 x 1440.

Additionally the display scaling is set to 175%, which is the default for Companions I believe. I would appreciate some help as I cannot use Flash at all with this issue.

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