Animate 19.0 not available?

Forum|Forum|7 years ago
October 25, 2018
1 reply
646 views

Hi, I'm trying to install the latest version of Animate, and when I do it's only version 18. I've tried this on a windows 8 PC and a windows 10 PC.

I go to "other versions" and it's still maxing out at v18.0.

Can anyone tell me why version 19 isn't able to be installed?

Thanks

Lachlan

This topic has been closed for replies.

Correct answer JoãoCésar17023019

Hi.

I'm sorry about that.

In this case, I suggest to you to contact the customer support because it may be an issue that is specific to your system.

Contact Customer Care

Regards,

JC

JoãoCésar17023019

Inspiring

Hi.

Probably you need to request the Creative Cloud desktop app to check for updates.

Update Creative Cloud apps

Open the Creative Cloud desktop application by clicking the Creative Cloud icon .
The Creative Cloud desktop app displays all available updates. If there are no updates listed, click the three vertical dots icon in the upper-right corner, and then choose Check for App Updates from the pop-up menu.

I hope this helps.

Regards,

JC

P

paraplexAuthor

Participating Frequently

Hi JoãoCésar, thanks for your reply

Unfortunately that isn't working for me. I am still only able to access v18 on both windows 8 and windows 10.

Preran

Community Manager

In addition to what Joao said, I suggest logging out and logging back into the CC desktop app. That sometimes helps. If you still have issues, use the Customer Care link from the above post.

Thanks,

Preran

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded