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Animate 2024 Crashing frequently

Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Hi all! First time posting to a forum for advice like this, but I haven't been able to find anything thus far to fix this issue, so I'm here.


I updated my macbook pro to Sonoma 14.2, and my animate 2024 is up to date (as of dec 2023), but nearly every time I try to use the color swatches, or draw/fill with different colors it crashes unexpectedly. This issue only started as soon as I updated my computer, and I don't have the option to revert back to the last OS I was on. Are there any solutions to this? Thanks so much.

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Error , Performance , Product issue

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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remove your preferences:

 

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then restart your computer and reinstall animate and test

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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Hi! Thanks so much, I did this, but the problem is persisting.

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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did you confirm your preferences were reset (eg, by a reset of a custom shortcut)?

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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I clicked on the setting to reset my preferences when I uninstalled but my preferences remained the same (my zoom shortcut was the same) when I uninstalled and reinstalled twice now. Might try again.

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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yes, confirm the reset.

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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Is there a solution for this problem already? I have this problem for several months now.

I have already uninstalled Adobe Animate, cleared the cache, restarted etc.

Resetting the computer system isn't an option for me.

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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did you follow the steps delineated above?

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Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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Yes, I followed the steps but it didn't change anything.

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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does animate crash when your create a new fla and try to use color swatches?

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Community Beginner ,
Jun 12, 2024 Jun 12, 2024

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When I create a new document and I use a swatch color, it doesn't crash.

 

But when I want to change the color code, it immediately crashes.

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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 create a new fla

draw something on stage

change its color code

 

does animatie crash?

 

if so, what exactly are you doing to change the color code?

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Community Beginner ,
Jun 12, 2024 Jun 12, 2024

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I tried it and this time it didn't crash. Sometimes it will crash.

It's especially when I want to change the color code of when pasting a color code that I copied. 

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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does the problem occur in one fla only?

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Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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It occurs in several files.

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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did you confirm resetting your preferences?

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Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Do you mean the preferences of Adobe Animate?

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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yes

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Community Beginner ,
Jun 18, 2024 Jun 18, 2024

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It seems to work right now 😄 Hope that's the final solution.

Thank you very much!

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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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you're welcome 

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