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Hi all! First time posting to a forum for advice like this, but I haven't been able to find anything thus far to fix this issue, so I'm here.
I updated my macbook pro to Sonoma 14.2, and my animate 2024 is up to date (as of dec 2023), but nearly every time I try to use the color swatches, or draw/fill with different colors it crashes unexpectedly. This issue only started as soon as I updated my computer, and I don't have the option to revert back to the last OS I was on. Are there any solutions to this? Thanks so much.
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remove your preferences:
uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then restart your computer and reinstall animate and test
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Hi! Thanks so much, I did this, but the problem is persisting.
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did you confirm your preferences were reset (eg, by a reset of a custom shortcut)?
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I clicked on the setting to reset my preferences when I uninstalled but my preferences remained the same (my zoom shortcut was the same) when I uninstalled and reinstalled twice now. Might try again.
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yes, confirm the reset.
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Is there a solution for this problem already? I have this problem for several months now.
I have already uninstalled Adobe Animate, cleared the cache, restarted etc.
Resetting the computer system isn't an option for me.
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did you follow the steps delineated above?
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Yes, I followed the steps but it didn't change anything.
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does animate crash when your create a new fla and try to use color swatches?
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When I create a new document and I use a swatch color, it doesn't crash.
But when I want to change the color code, it immediately crashes.
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create a new fla
draw something on stage
change its color code
does animatie crash?
if so, what exactly are you doing to change the color code?
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I tried it and this time it didn't crash. Sometimes it will crash.
It's especially when I want to change the color code of when pasting a color code that I copied.
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does the problem occur in one fla only?
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It occurs in several files.
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did you confirm resetting your preferences?
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Do you mean the preferences of Adobe Animate?
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yes
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It seems to work right now 😄 Hope that's the final solution.
Thank you very much!
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you're welcome