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process742
New Participant
April 3, 2019
Answered

Animate CC 19.2 Update crashes

  • April 3, 2019
  • 9 replies
  • 3665 views

I just finished the 19.2 update (April 3, 2019) and now the program crashes after working for a few minutes. It seems that copying and pasting within a grouped object is the thing that crashes it. I've tried it in an old file and in an new file.

    This topic has been closed for replies.
    Correct answer Mohanaraj

    Hi All -

    Just want to let you know that we have just pushed a hotfix that addresses the paste in place crash issue. Request you to update your copy of Animate to the latest(19.2.1.408) to avail the fix.

    Thanks!

    Mohan

    9 replies

    Mohanaraj
    Adobe Employee
    MohanarajCorrect answer
    Adobe Employee
    May 16, 2019

    Hi All -

    Just want to let you know that we have just pushed a hotfix that addresses the paste in place crash issue. Request you to update your copy of Animate to the latest(19.2.1.408) to avail the fix.

    Thanks!

    Mohan

    A
    adolfor20969139
    New Participant
    May 16, 2019

    It looks it works, thanks!

    Plank52
    Plank52
    New Participant
    May 11, 2019

    My animate shuts down on itself 1 minute of opening it. When it finishes closing out all my files it freezes and stops responding, forcing me to force quit. Please help

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    May 16, 2019

    If the solutions I provided have not helped, send me your Adobe ID, location, and phone number along with the URL of this post. We will get in touch with you for investigation.

    Thanks,

    Preran

    joechump
    joechump
    Inspiring
    April 22, 2019

    Can confirm, this version is more unstable than Glenn Close in Fatal Attraction.

    Can also confirm that pasting into groups causes it to boil another bunny.

    Mac OS 10.14.3    Animate CC 19.2 build 405

    Edit: I’ll roll back to 19.1 as soon as I get a chance because that was the most stable version I ever had. (I’ve been using Flash since about version 1.)

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      April 23, 2019

      Apologize for your experience. To be sure, I haven't come across as many instances of performance and crash related issues in the latest version of Adobe Animate. Please send me your Adobe ID, location, and phone number over a private message along with the URL of this post. We will get in touch with you for further investigation.

      Meanwhile, if you haven't tried these solutions already, I suggest giving them a go.

      Re-create preferences

      Uninstall Adobe Animate using the CC cleaner and reinstall it : Use the Creative Cloud Cleaner Tool to solve installation problems

      Create a new user account and try using the software from that account.


      Thanks,

      Preran

        N
        Community Expert
        Nick GioiaCommunity Expert
        Community Expert
        April 15, 2019

        Try uninstalling it and reinstalling it.

        kdmemory
        kdmemory
        Inspiring
        April 12, 2019

        Hi All

        While I can confirm that v19.2 has removed some of the v19.1 bugs, new ones seem to bubble up. This is an infinitive drama, Complex software is never bugfree. So feel free to post your bug reports here: Adobe Animate CC Feature Request/Bug Report Form

        But be aware, it's some work to describe details and steps of reproducibility.

        Klaus

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        April 12, 2019

        To all those that are facing this issue,

        Can you provide us with details on the OS and the version of OS on which you are running Adobe Animate?

        If you are in a rush, I suggest getting in touch with us directly using this link Contact Customer Care

        Thanks,

        Preran

        4EyedAnimation
        4EyedAnimation
        Participating Frequently
        April 12, 2019

        Windows 10 version 1803..updated 4/10/2019 and 4/5/2019 recently

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        April 12, 2019

        It does look like a known issue. Let's wait for Mohan from the Engineering team to provide us with an update.

        4EyedAnimation
        4EyedAnimation
        Participating Frequently
        April 9, 2019

        Yup me too..any posts any where when/if this problem will be fixed?

        n. tilcheff
        n. tilcheff
        Legend
        April 10, 2019

        Most likely with the next update. But when that can be expected, I have no idea.

        Maybe someone from the dev team will cast more light on the matter, probably Mohan? Mohanaraj​

        Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
        Gooneybird12
        Gooneybird12
        Participating Frequently
        April 4, 2019

        I've got the same issue. I rolled back to 19.1 as well.

        n. tilcheff
        n. tilcheff
        Legend
        April 4, 2019

        This was a confirmed 'known issue' in the last pre-release of 19.2.

        I thought they would have fixed it before pushing the update

        If you tend to use groups, you'd better go back to the previous version, mate!

        Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
        A
        Alton E
        New Participant
        April 4, 2019

        Thanks. I've rolled back to 19.1.

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