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New Participant
March 6, 2018
Answered

animate cc 2018 crashes on startup screen

  • March 6, 2018
  • 14 replies
  • 12000 views

animate problems.mkv - Google Drive when i open animate cc 2018 it gets to loading document templates and then crashes, i cant pen it even when i change its compatibility mode, help. everything else works on my computer, whats different about animate??

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Correct answer Colin Holgate

There was an update to Animate a few days ago. The specific font issue was the building up of the font menu, so they removed the font menu. To set a font you would select the textfield and use Properties to choose the font family, and then style, that you want.

The font menu was no doubt useful, but if you have the huge number of fonts installed to get the crash, it would have taken a lot of scrolling to find the font you wanted in the menu.

At least Animate doesn't crash now.

Check your CC menu for an app update.

14 replies

Aviv_Heilweil
Participating Frequently
May 14, 2018

Have the same issue with Animate. I've tried everything...

nothing works.

Animate opens and than it shuts down.

No message... nothing.

Other CC apps works great...

Any insights?

kārlisd47784788
New Participant
May 14, 2018

I am experiencing the same problem with Animate cc 2018, since May 10th. I have tried the suggested steps, nothing works!

What should I do?

Preran
Community Manager
Community Manager
May 14, 2018

Can you send me the info I requested for previously? We will do our best to help.

Thanks,

Preran

New Participant
May 10, 2018

I have same problem!!! Only animate is not working all other apps are working fine. have a deadline to meet soon and I'm so stressed

Preran
Community Manager
Community Manager
March 8, 2018

Apologize for your experience. Can you try the following and let us know if it helped?

- Recreate Preferences: Re-create preferences

- Create a new user account and try opening Animate from that account

- Do a clean install : Use the Creative Cloud Cleaner Tool to solve installation problems

Thanks,

Preran

LoBeAuthor
New Participant
March 8, 2018

what would animate 2018 be under in the creative cloud cleaner tool?

LoBeAuthor
New Participant
March 8, 2018

nevermind

LoBeAuthor
New Participant
March 6, 2018

im on version 18.0.1 btw