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P
Paul Darky
Inspiring
October 19, 2020
Frage

Animate CC 2021 wont open on Catalina 10.15.7

  • October 19, 2020
  • 8 Antworten
  • 3199 Ansichten

I installed latest version and in just wont open. 

 

 

    Dieses Thema wurde für Antworten geschlossen.

    8 Antworten

    V
    VTI-Hyperlink
    Participant
    November 19, 2020

    I just updated my MacOS from High Sierra to Catalina 10.15.7, and Adobe Animate won't run anymore. Looking at the first post in this thread, this has been a problem for a month now. Is this not a priority for Adobe? What's going on here? Is there at least a workaround that anyone has found?

      V
      VTI-Hyperlink
      Participant
      November 19, 2020

      Upon further inspection, it appears that luckily, Create Cloud allows me to install the older Animate version - v20.5.1, which runs fine under Catalina. At least that allows me to do my work until Adobe fixes this issue, whenever they get around to it.

        E
        eriknstr
        Participant
        November 30, 2020

        Thank you I was tearing my hair out over here. I even went so far as to completelly uninstall all Creative Cloud apps (Photoshop, Illustrator, Animate, etc etc) and the Creative Cloud application itself, as well as to delete all Adobe related files I could find in ~/Library/, but still had the same problem after reinstalling the Creative Cloud applications with Animate still crashing on start. But after reading your comment here I went and installed version 20.5.1 of Animate instead of version 21.0.

        Hoping that Adobe will fix this issue, but for now at least I have version 20.5.1.

        N
        ninaw87513925
        Participant
        November 15, 2020

        I am not liking this auto install and now I have no options for the old version? I updated everything on my Mac.

        J
        joelleromero
        Participating Frequently
        November 5, 2020

        Same here! Would like to know this is going to be fixed.

          S
          stanislav.mokry
          Participant
          October 27, 2020

          Same here 😕😕

          B
          Brian Veit
          Participating Frequently
          October 25, 2020
          Please download the attached file to view this post
          P
          Paul DarkyAutor
          Inspiring
          November 24, 2020

          Would you please put a shorter reply so other members can be able to see what´s next without the need of scrolling all over your code?

           

          It would be very much appreciated.

          Bryan Rieger
          Bryan Rieger
          Participating Frequently
          October 20, 2020

          Same issue. Just won't open. 

            A
            animate5E8E
            Participant
            October 20, 2020

            Hi - Do you have Courier Condensed Bold.ttf font installed on your system? If yes, could you please remove the same and see if that helps while we are investigating this?

             

            Thanks!

            Mohan

            dkdupey17
            dkdupey17
            Participating Frequently
            October 20, 2020

            I have this exact same issue. I've tried renaming  "Users/<userName>/Library/Application Support/Adobe folder to say Adobe_backup and launch Animate", and I'm still receiving that same error message without it opening.

              P
              Paul DarkyAutor
              Inspiring
              October 19, 2020

              When sending report to Adobe I get this message:

               

              """Adobe could not find any solutions or workarounds for the recent error in Adobe Animate 2021.

               

              Thank you for sending us the error report."""

                Mohanaraj
                Adobe Employee
                Mohanaraj
                Adobe Employee
                October 19, 2020

                Hi - Do you have fonts enabled in Creative Cloud desktop app? Can you please zip and  share /Users/<userName>/Library/Application Support/Adobe folder for us to take a look? 

                Also, can you try renaming CoreSync folder insdie the Adobe folder and see if you are able to launch Animate without any issues?

                 

                Thanks!

                Mohan

                P
                Paul DarkyAutor
                Inspiring
                October 20, 2020

                Thanks for your response. Could you please share the file using any file sharing utility say WeTransfer etc and share the link with me?

                Also can you try renaming Users/<userName>/Library/Application Support/Adobe folder to say Adobe_backup and launch Animate and see if that helps?

                 

                Thanks!

                Mohan


                Hi Mohan,

                 

                Here is the link https://we.tl/t-BWNIqUgFbE 

                 

                Best,

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