Inspiring

Question

Animate CC 2021 wont open on Catalina 10.15.7

Forum|Forum|5 years ago
October 19, 2020
8 replies
3199 views

I installed latest version and in just wont open.

This topic has been closed for replies.

Participant

I just updated my MacOS from High Sierra to Catalina 10.15.7, and Adobe Animate won't run anymore. Looking at the first post in this thread, this has been a problem for a month now. Is this not a priority for Adobe? What's going on here? Is there at least a workaround that anyone has found?

V

VTI-Hyperlink

Participant

Upon further inspection, it appears that luckily, Create Cloud allows me to install the older Animate version - v20.5.1, which runs fine under Catalina. At least that allows me to do my work until Adobe fixes this issue, whenever they get around to it.

E

eriknstr

Participant

Thank you I was tearing my hair out over here. I even went so far as to completelly uninstall all Creative Cloud apps (Photoshop, Illustrator, Animate, etc etc) and the Creative Cloud application itself, as well as to delete all Adobe related files I could find in ~/Library/, but still had the same problem after reinstalling the Creative Cloud applications with Animate still crashing on start. But after reading your comment here I went and installed version 20.5.1 of Animate instead of version 21.0.

Hoping that Adobe will fix this issue, but for now at least I have version 20.5.1.

N

ninaw87513925

Participant

I am not liking this auto install and now I have no options for the old version? I updated everything on my Mac.

J

joelleromero

Participating Frequently

Same here! Would like to know this is going to be fixed.

S

stanislav.mokry

Participant

Same here 😕😕

B

Brian Veit

Participating Frequently

Please download the attached file to view this post

11538682.doc

P

Paul DarkyAuthor

Inspiring

Would you please put a shorter reply so other members can be able to see what´s next without the need of scrolling all over your code?

It would be very much appreciated.

Bryan Rieger

Participating Frequently

Same issue. Just won't open.

A

animate5E8E

Participant

Hi - Do you have Courier Condensed Bold.ttf font installed on your system? If yes, could you please remove the same and see if that helps while we are investigating this?

Thanks!

Mohan

dkdupey17

Participating Frequently

I have this exact same issue. I've tried renaming "Users/<userName>/Library/Application Support/Adobe folder to say Adobe_backup and launch Animate", and I'm still receiving that same error message without it opening.

P

Paul DarkyAuthor

Inspiring

When sending report to Adobe I get this message:

"""Adobe could not find any solutions or workarounds for the recent error in Adobe Animate 2021.

Thank you for sending us the error report."""

Mohanaraj

Adobe Employee

Hi - Do you have fonts enabled in Creative Cloud desktop app? Can you please zip and share /Users/<userName>/Library/Application Support/Adobe folder for us to take a look?

Also, can you try renaming CoreSync folder insdie the Adobe folder and see if you are able to launch Animate without any issues?

Thanks!

Mohan

Mohanaraj

Adobe Employee

Hi Mohan,

Here is the link https://we.tl/t-BWNIqUgFbE

Best,

Hi Paul - Thanks much for sharing the files. Could you please confirm once whether you have Courier Condensed Bold.ttf font installed on your system? If yes, can you remove and see if that helps in this case?

Thanks!

Mohan

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