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A
austin_headley
Inspiring
May 7, 2019
Answered

Animate CC and HTML5 publishing for DCM

  • May 7, 2019
  • 2 replies
  • 1249 views

Recently had our media agency send back some outputs we created in Animate CC. They were getting an error in DoubleClick Manager, it wasn't saying anything about what the error was but when I tried validating, the Preview is empty but everything passes.

When I test on my computer, it previews fine. We have not changed our process (adding click tags and Javascript calls) so my only assumption is there is a bug in Animate CC.

Has anyone come across this? Could anyone help with a solution?

This topic has been closed for replies.
Correct answer austin_headley

Update to this, the change in code didn't actually fix anything.

We did 2 tests. Recreated in a text editor using an outside coder. That worked.

Recreated in Animate CC. The original Animate CC files were created years ago and there were lots of layers and symbols all over the place, very messy file). This also worked.

2 replies

A
austin_headleyAuthorCorrect answer
Inspiring
May 16, 2019

Update to this, the change in code didn't actually fix anything.

We did 2 tests. Recreated in a text editor using an outside coder. That worked.

Recreated in Animate CC. The original Animate CC files were created years ago and there were lots of layers and symbols all over the place, very messy file). This also worked.

kglad
kglad
Braniac
May 8, 2019

what line of code was triggering the error?

A
austin_headleyAuthor
Inspiring
May 8, 2019

I wish I knew. This is the screenshot my contact sent me that showed the error. It is not very helpful. My contact is contacting DCM support at the moment, I am waiting for more info. I will update if and when I receive it.

I am leaning toward it being an issue with Animate CC output, because I generated a test banner in Google Web Designer and it showed the preview in DCM.

kglad
kglad
Braniac
May 8, 2019

that's an upload (of a zip) file error.  what's that have to do with animate?

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