Skip to main content
O
oxos52
Participant
January 9, 2017
Answered

Animate CC Crashes when Preview or Export to Video is used

  • January 9, 2017
  • 4 replies
  • 6557 views

I just put together a 12 second animation in Animate CC 2017. I tried previewing the file with the control/enter combination. It starts to load and then half way through it says that 'Abode Animate CC 2017 has stopped working.' Then it says 'a problem caused program to stop working correctly.' I then have to shut the program down. The same thing happens when I try to export the file as a video to Adobe Media Encoder 2017. I reinstalled both programs and have no clue why it is doing this?

I am using Action Script 3.0, with a 1080x720 resolution at 30 fps.

I will tell you I just picked up Animate to do an animation that will be used in Premiere Pro once I figure out what my problem is. I am most likely the problem, as I am so new to this program.

Any help will be appreciated! Thank you much!

Chris

This topic has been closed for replies.
Correct answer oxos52

There's a slight flaw in your idea. In exporting video to MOV, the first thing that happens is a SWF is made. That then gets recorded as a QuickTime file. It seems to be the creating the SWF stage that is causing the crash.


I appreciate your help guys!

I was on the phone with Adobe support and they tried about everything as far as the program was concerned. Finally, they had me try another animation. It was only a tree that I made, but I made it into a one second animation. It exported perfectly.

So they said I had a flaw in my big animation and would have to do it over in steps to see where the problem was.

So I took Joseph's advice and actually deleted the layers that had a ton of vectors in them. I used that tree, along with three others and populated a layer with them. Literally hundreds of them ..... all vector art. So I deleted that layer along with another that had a similar population. Once those two layers were deleted and I saved the animation under another name, it exported perfectly!

Thank you Joseph! Good call!

I will be a little more conservative when doing large animations with the fine detail I think.

Thank you all for your responses and advice!

Chris

4 replies

hipelo
hipelo
Participant
June 2, 2017

Thanks Joseph!

You just saved me hours of trying to figure this out. I made a shape tween between two vectors that are direct outputs from the adobe capture app and I had the same problem with crashing. Now I guess I'll have to figure out a workflow to simplify the vectors.

Big Thanks! Must be nice to have a bunch of students to find bugs like this!

    Joseph Labrecque
    Community Expert
    Joseph LabrecqueCommunity Expert
    Community Expert
    June 2, 2017

    Not my students but some that were referred to me! *shrugs*

    M
    mosesthatguy
    Participant
    September 30, 2017

    I have 300 tweens, 1 bitmap, 1 symbol, 0 vectors, but I have the same problem. How am I supposed to fix this?

    M
    malh17590805
    Participant
    February 8, 2017

    Exactly the same problem for me today, I have a project with lots of levels of vector stars created in illustrator, nested in animated symbols. I just read this and broke apart that illustrator star artwork, within their symbols. Now when I test it pauses at 50% and instead of crashing goes on to complete the task! So glad I googled the problem and found this, so thanks everyone.

    Still strange that tasks that were once straightforward are sometimes troublesome in new versions, we have to constantly keep reviewing our working methods, before CC I'd always keep and old version handy, as it seemed it took a while for bugs to be ironed out. Anyway, this solved the problem on this issue.

    O
    oxos52Author
    Participant
    January 9, 2017

    Thanks Joseph for taking the time to answer. I went back and converted all the vector artwork that was static to bitmap. I had several layers that were very much vector rich. Most of them were not involved in the animation process.

    I left the animation layers in the symbol format.

    Unfortunately, after doing that I still was not able to export or preview the video in SWF. It still crashed. Not sure what I need to do next?

    Again, thanks for the help!

    Chris

    _keyframer
    Community Expert
    _keyframerCommunity Expert
    Community Expert
    January 9, 2017

    This is weird. Joseph is probably right but for now, try this: File > Export > Export to Video and try exporting a MOV file. Then you can import that into Premiere Pro.

    Animator and content creator for Animate CC
    Colin Holgate
    Colin Holgate
    Inspiring
    January 9, 2017

    There's a slight flaw in your idea. In exporting video to MOV, the first thing that happens is a SWF is made. That then gets recorded as a QuickTime file. It seems to be the creating the SWF stage that is causing the crash.

    Joseph Labrecque
    Community Expert
    Joseph LabrecqueCommunity Expert
    Community Expert
    January 9, 2017

    I've seen this occur before if you have a TON of vectors on the stage all at once. This was with a student project and converting many of them to bitmap within the program solved the issue.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices