Participating Frequently

Question

Animate CC Crashes when trying to click #HEX field in colour picker!

Forum|Forum|1 year ago
June 13, 2024
5 replies
1022 views

A shot in the dark -

MacOS, Animate CC 2024, latest, 2021 Intel Macbook Pro with 32 GB RAM.

I click the colour picker on my toolbar, bring up the colour swatches, and then click the field above it with the colour hexcode. As soon as I click on it (to copy, or type a new colour value), Animate pauses, then crashes.

Same goes if I use the Color Panel or the Gradient Panel, wherever I go to type in a colour value.

It's as if Animate can't handle me typing in colour values. Not sure what's happening. This is a fresh install with reset preferences. I've also set Accessibility Options in MacOS system settings, to no avail.

This is very repeatable, as every time I click that little #FFFFFF to manually give a colour value, it crashes Animate.

Yann Bonnin

Participating Frequently

Hello,
To follow up on my previous post, and yours, please note that even with version 23, the problem persists.
It is therefore much older than version 24. It crashes as soon as you use the colour chart, whether to enter a value in the HEX box or even select a colour. There is no real logic to it. I have to save systematically after each creation or modification. After about ten operations, regardless of what they are, the application crashes... It remains very random.
It's really very tedious all day long, we waste a lot of time. I'll try to disable the GPU... (iMac 27 / 3,8 Ghz Intel core i7 8 cores / 128 Go Ram / 16 Go VRAM)

Toujours avoir un plan B ! / Having always a B plan!

_keyframer

Community Expert

Same here. I may need to go as far back as possible with Animate. I hadn't used it in over a year and these issues I don't experience with any other software on my M1. My next hurdle is why File > New doesn't work but I invented a work-around my opening up from a template and then modifying it.
I'm also stunned at how long it takes the start screen to launch amongst other glaring issues. Oh well.

Animator and content creator for Animate CC

Yann Bonnin

Participating Frequently

Hello,
Same problem with Animate 2024 on Mac with Sequoia. Upgraded from Monterey, which worked fine, but became increasingly incompatible with Adobe (Photoshop and After Effects). It's really annoying!

Toujours avoir un plan B ! / Having always a B plan!

kglad

Community Expert

@Yann Bonnin

try a different animate version.

Yann Bonnin

Participating Frequently

Thank you very much, kglad! With the 23, it runs normally.
May the Great Spirit grant you his kindness for that. You already have mine.
Yann

Toujours avoir un plan B ! / Having always a B plan!

C

ChristineMA

Participant

me too

MagicFred

Participating Frequently

My current solution :
- MacOS Ventura 13.7.4 reinstalled (big issues with Sonoma and Sequoia)
- Adobe Animate 2023 (v 23.0.00)
No crash with the colour picker.
Still crash rarely for no reason

Mario_CR

Community Expert

I've seen a few people complain about this, seems to be a bug on Animate 24 on Mac.

Report the bug from this link.

As a workaround, rollback (to Animate 23) in the meantime.

MagicFred

Participating Frequently

Samr ussie with 2023 and 2024

kglad

Community Expert

did you confirm a successful preference reset by seeing something you'd customized being reset to default?

C

chippycaramelAuthor

Participating Frequently

Yes, I did. Lost some preferences I'd set up, and it still happens.
Click any colour picker, then click the hex code field to change it into a text box, it crashes/quits, still.

C

chippycaramelAuthor

Participating Frequently

Not sure if this helps, but the TLDR I get in Console is:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffff00000000
Exception Codes: 0x0000000000000001, 0xffffffff00000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: Adobe Animate 2024 [1248]

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