• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Animate cc freezes when I try to create a symbol

Community Beginner ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hi all,

In the last week only, every time I try to create a symbol (F8) or right click create Symbol the stage completely freezes indefinitely. The only way to do anything is to go to Task Manager and end task on the program. I'm running windows 10, which only recently installed but I have managed to create a symbol under the Win 10 environment. Any advise would be awesome. thanks

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Oct 23, 2017 Oct 23, 2017

One possibility is that the new symbol dialog is being opened on another monitor (even if you only have one monitor). Two things that will help show if that's the problem are that if you click around the place you will get chime sounds from Windows. And, if you press the Enter key it should create the symbol with whatever the default name and symbol type is.

If that seems to be the case you might need to go into your display settings and check if it is seeing a ghost display, or just do a reset o

...

Votes

Translate

Translate
LEGEND ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

One possibility is that the new symbol dialog is being opened on another monitor (even if you only have one monitor). Two things that will help show if that's the problem are that if you click around the place you will get chime sounds from Windows. And, if you press the Enter key it should create the symbol with whatever the default name and symbol type is.

If that seems to be the case you might need to go into your display settings and check if it is seeing a ghost display, or just do a reset of the single monitor configuration. Even changing the desktop resolution might be enough. Also try the Reset (workspace name) option inside Animate.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hey Colin,

You were spot on with the diagnosis, Thank you for that, I went through the steps, interestingly, there was no "binging" when I clicked around the screen but when I pushed Enter it did indeed create the Symbol as a graphic Symbol. If I tried to change the Graphic Symbol to a Movie Clip, it froze Animate cc again...interesting to say the least!

I tried resetting my workspace preference, that didn't help, then I went to settings a converted my display settings to a single monitor - you were right in that as well, I was using two monitors. As soon as I converted it to a single monitor, everything came good.

...and I just converted back to two monitors and it seems to be fine!

Thank you so much for your help with this, it was absolutely driving me crazy!

Cheers Nige

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Thank you for reporting how it went. I suspect that Windows monitor arrangements haunt you. You are so wrong to change the number of screens you're using!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hi Colin,

Are you suggesting that it would be better and less problematic to stay with the one monitor, or that it is a shame that the two monitors gave me a problem. Is there any reason that it would be better to either stay with one or go back to two monitors?

I am very new to Animate CC, so all advise is extremely helpful to me

Cheers Nige

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

No, I was just making fun of Windows. Any number of monitors should work fine, but Windows can sometimes get confused if you change the number of monitors you are using.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

Haha,

Yep, I totally get it! I look forward to the day that I can afford to buy and Apple and end the pain of trying to negotiate a windows based system.

All the best and thanks for all your help.

Cheers Nige

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 20, 2018 Mar 20, 2018

Copy link to clipboard

Copied

I am here to say this was so smart. Just solved the issue I was 2 days blocked on!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2022 May 23, 2022

Copy link to clipboard

Copied

LATEST

thansk for this tread! It was driving me crazy. Its started doing it out of the blue and I kept restarting. I just changed the montors to 1 monitor and there was the symbol panel. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines