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defaultlvm3d65alys8
New Participant
September 21, 2021
Question

Animate crash on opening

  • September 21, 2021
  • 1 reply
  • 117 views

I'm using Adobe Animate with an Enterprise account. Everytime I try to load Animate it crashes after the main page comes up and I have to force quit to get out. I have tried reinstalling. I'm not having problems with the other software like Photoshop or InDesign.

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    1 reply

    S
    Adobe Employee
    Sukhesh Shenoy
    Adobe Employee
    September 21, 2021

    Hi @defaultlvm3d65alys8 

    Can you once reset your preferences & check again - https://helpx.adobe.com/animate/using/set-preferences.html

    If it still crashes, can you please tell which version of Animate you're using? Also the OS - win or mac?

    Thanks, Sukhesh.

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