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A
Arthur229839811m04
Participant
February 3, 2022
Question

Animate crashes opening files containing videos or when I try uploading MP4

  • February 3, 2022
  • 4 replies
  • 1166 views

Hi,

Beginning yesterday my Animate CC will crash everytime I try opening Animate files I worked on last week that had reference videos (MP4) on them or if I try to upload MP4 videos.

Furthermore to rub salt on the wound this triggers a process called "CEPHtmlEngine Helper" that basically runs your CPU like crazy and overheats your machine.

There is an Adobe Help page about the CEPHtml problem (Here: https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html) but the solution doesnt help with the animate file not working. Also its easier to just stop the process on your activity monitor BTW.

I am a Freelancer and depend on Animate for my job and all my files I have been working for a project have Reference videos... They are now Bricked and I am having to re-do a lot of work.
When will Adobe adress this problem?

    This topic has been closed for replies.

    4 replies

    Mohanaraj
    Adobe Employee
    Mohanaraj
    Adobe Employee
    February 17, 2022

    Hi @Arthur229839811m04 Just wanted to let you know that the issue with importing a h264 video on Mac is fixed in Animate 22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix.

     

    Thanks!

    Mohan

    N
    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    February 10, 2022

    What version you running? Have you tried downgradeing? Have you tried a uninstall and a reinstall? 

      A
      Arthur229839811m04Author
      Participant
      February 10, 2022

      Hey I am running the latest. My client also is running on the latest so If I downgrade I wont be able to open his files. If this was a solo project I would have done it since it was reccomended on a earlier answer. Thanks for you input!

      A
      Adobe Employee
      Arvind Singh Tanwar
      Adobe Employee
      February 7, 2022

      @Arthur229839811m04  Sorry for the inconvenience caused. To help us understand the issue can you please share the sample fla file ?

        A
        Arthur229839811m04Author
        Participant
        February 7, 2022

        Hi Arvind, 
        Unfortunatelly no since I am still on an NDA contract. But from what I ganther: Any files that had .mp4s attached will crash Animate and generate that process. The same happens if I try to import an .mp4 on a fresh Animate project. I sent a report when these things happened last Wednesday & Thursday (02/02 & 02/03).
        My work-around was to take the renders I fortunatelly made days before the crash and render them as .jpg sequences since these apparently do not trigger the bug when I import them. 
        Let me know if I can help in any way.

        A
        Adobe Employee
        Arvind Singh Tanwar
        Adobe Employee
        February 10, 2022

        @Arthur229839811m04  Nevermind !! We are aware of this issue and working on a fix.

         

        Thanks!

        Arvind

         

          S
          stefano_perna
          Participant
          February 3, 2022

          Hi, 

          I had the same problem of you. I've resolved it downloading an older version of Adobe Animate. Hope it could be useful for you.

            A
            Arthur229839811m04Author
            Participant
            February 3, 2022

            Thanks for the answer. This seems like a short-term solution right? Some clients need to share Animate files and If I have an old version I cant open their updated version. 

            S
            stefano_perna
            Participant
            February 4, 2022
            Of course adobe has to fix the newest version!
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