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JonathonRogles
New Participant
June 21, 2018
Answered

Animate Crashes When Dragging Assets into It

  • June 21, 2018
  • 1 reply
  • 349 views

I'm on a 2017 MBP 15", with High Sierra 10.13.5. Animate CC v 18.0.1 and Photoshop 19.1.4.

After starting a new work file or opening an existing one - trying to drag any asset from Photoshop (rectangle, text, smart object) into the Library will cause the app to crash.

You actually won't be able to get close to the window, it will crash upon proximity.

Anyone else having issues? This seems to be the buggiest year (2018) for Adobe products on the latest versions of anything, and I've been using an Adobe Suite for nearly a decade.

This topic has been closed for replies.
Correct answer Preran

Haven't heard of this issue from anyone I must admit.

I would suggest restoring preferences Re-create preferences

If that does not help, I suggest updating the graphic drivers on your computer by visiting the graphic drivers' website.

Let us know how it goes.

Thanks,

Preran

1 reply

kglad
kglad
Community Expert
June 21, 2018

try file>import>import to library

J
JonathonRoglesAuthor
New Participant
June 21, 2018

I know how that works, as well as other means of getting items into Animate. I'm focusing more on the experience of using other Adobe programs directly with Animate

I'm wondering if anyone else is experiencing poor UX dragging from Photoshop and other asset creation tools in the suite.

This seems like simple functionality that shouldn't crash a program, if it can't happen - other Adobe Programs show a circle with an line through it for a cursor when hovering over the second applications window.

Preran
Community Manager
PreranCommunity ManagerCorrect answer
Community Manager
June 26, 2018

Haven't heard of this issue from anyone I must admit.

I would suggest restoring preferences Re-create preferences

If that does not help, I suggest updating the graphic drivers on your computer by visiting the graphic drivers' website.

Let us know how it goes.

Thanks,

Preran

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