Animate crashes when opening Actions (F9)

Forum|Forum|2 years ago
October 25, 2023
2 replies
2024 views

When I want to open Actions (F9) Animate will crash. I don't get an error message from the application.
I uninstalled Aminate, deleted the Animate and Animate Common folders in AppData/Roaming/Adobe and the Animate 2024 folder in AppData/Local/Adobe but the problem is still there.

Can someone help me with this?

Some extra info:
Adobe Aminate 24.0 Build 305

Windows 11 Version 22H2

HP Zbook 15 G6

E

ed971

Known Participant

Same hapening to me. This is a problem, non of the methods helped so far. Locked out of software

kglad

Community Expert

@ed971

assuming you succesfully removed your preferences before reinstalling, check your computer specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

E

ed971

Known Participant

Thanks for the reply kglad

We reinstaled and instaled animate on multiple company pc and laptops. I asume it just cant be spec depended since this error is consisten acros every windows machine since 2 days all of a sudden. We realy need adobe intervention.