Skip to main content
mavise39074032
mavise39074032
Participating Frequently
December 5, 2017
Question

Animate keeps crashing for seemingly no reason?

  • December 5, 2017
  • 2 replies
  • 1744 views

I've started an ActionScript3.0 file, with a reference video embedded on the bottom layer, and a secondary layer where I'll be tracing over.

The specs are: 29.97 FPS, 1920 Width, 1080 Height.

Problem is, every time I scrub past 5 frames in the timeline, the whole program crashes. I've already tried starting a new file, changing all the permissions to 'Read & Write' (I'm on a Macbook Pro), and uninstalling and reinstalling the program. Still, it crashes!

Thanks in advance for anyone who can help me. I'm at a loss.

    This topic has been closed for replies.

    2 replies

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    January 9, 2018

    Apologize for the delayed response as I was away on a long vacation. Are you still facing this issue? Also, like kglad asked you, are you facing an issue with just this one file?

    kglad
    kglad
    Community Expert
    December 6, 2017

    reset your preferences -

    http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

    mavise39074032
    mavise39074032Author
    Participating Frequently
    December 8, 2017

    That didn't work actually, it's still crashing.

    kglad
    kglad
    Community Expert
    December 8, 2017

    1. did you successfully reset your preferences?

    2. is that the only file that crashes animate?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices