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Answered

Animate keeps crashing whenever I open a project, 2020 and 2019.

Forum|Forum|5 years ago
April 16, 2020
1 reply
1469 views

In both Adobe Animate 2020 (v20+) and 2019 (19.2.1), the program freezes, then eventually crashes when (1) creating a new project and (2) when opening up an existing project. This only just started two days ago (at the time of this post) and I've reinstalled Animate, changed that one folder from "Animate" to "Animate_old," and installed Animate 2019 instead of 2020. Nothing has seemed to work. Anything that would help with this?

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Correct answer kglad

reset your preferences: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\

Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

Community Expert

Correct answer

Community Expert

reset your preferences: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\

Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

richardgarnerAuthor

Participant

Hello kglad,

This method didn't work. I got just a bit farther, but crashed right as it was about to show the workspace.

Community Expert

Community Expert

Alright, so I double-checked, and did the reset again, and the problem seems to have been resolved. Thank you.

great, (and you're welcome)