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Correct answer Joey9094

I contacted Adobe Creative Cloud Customer Service they helped me reinstall Animate CC and in the process were able to resolve my problem. Thanks for your feedback though, Colin.


The problem occurred again but customer support helped out again and they uninstalled the Microsoft Visual C++ Packages.  Hope other people can learn from my problems.

2 replies

Julie_Scurt
Julie_Scurt
New Participant
February 8, 2019

The above mention link is not working but when i did google i found this blogspot Receive "Error status 0xc0000020" for Microsoft Office 365 - [Solved]  and this content is work for me first to solve issue again after update issues came. So any suggestion.

Colin Holgate
Colin Holgate
Inspiring
September 4, 2017

It could be worth following the tips Microsoft give for other programs that show that error. See this example about Office:

https://microsoftofficesupport.pro/solved-error-status-0xc0000020-office-365/

J
Joey9094Author
Inspiring
September 4, 2017

this site doesn't seem to be about animate is it possible to still use it to fix animate cc and if so could you help me through it?

J
Joey9094Author
Inspiring
September 4, 2017

I followed steps 1 and 2 and they didn't work.  So, I tried Step 3.  I had tried uninstalling the whole creative cloud and then cleaned it and it help solve my problem but only temporarily.  This time however, I tried just uninstalling Animate cc and then reinstalling it, but the Installation failed.  Do you have any idea why?


I contacted Adobe Creative Cloud Customer Service they helped me reinstall Animate CC and in the process were able to resolve my problem. Thanks for your feedback though, Colin.

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