Animate stops exporting mp4 after creating nested symbol

[Nora97878]

Using version AA23.0.2 on Macbook Pro OS Catalina 10.15.7.

Whenever I create a nested symbol I can no longer export to video/media. 

I can get to the settings window but when I hit export nothing happens - no error window, nothing.

I am able to export to mp4 when I do not have any nested symbols in the file.

I am also able to export my past animations that I've made in the past with this method. 

Just to be clear,  what I mean by nested symbol is that I create an animation (for example a bee moving its wings) as a symbol then come back to the top layer and move that symbol across my stage so that I can keep my timeline from getting unwieldly. 

I've been creating short animations (no more than ten seconds long) to post on Instagram for about a month or so and this has never happened before. To explain my workflow a bit more, I create my illustrations on Illustrator and import them to Animate. 

A solution would be much appreciated. Thanks. 

[Nora97878]

Just to add my export settings look like this. 

[Nora97878]

Update: I've played around a bit more to see what could be the issue and I've narrowed it down to the particular assets I've created on Illustrator for this particular animation. 

Exporting is fine when I create a completely new file with different assets nested or not. That being said would like to know what could be causing this issue. 

[Nora97878]

Further update. Doesn't seem to be the Illustrator assets. I have recreated all of the illustrator paths on a new document and proceeded with the animation. As soon as I create multiple keyframes in the layer below Animate stops exporting. Someone, please help! 

[Mario_CR]

Hello, could you share the file to take a closer look? You can use a file sharing service like Google Drive or WeTransfer for it. 

[Nora97878]

Here's the file: https://we.tl/t-xKrQ71TUTr

There were some points in the process of editing this file that export was possible. What I can deduce from trial and error up until this point is that Animate stops exporting when I add keyframes and the file gets more complicated. 

Would appreciate your input. 

[kglad]

i didn't have any problem exporting video using your fla.  maybe you need more ram?

[Nora97878]

Hmm. Strange. I don't have a problem exporting other fla files that are bigger than this one. I've also tried creating a new file and reloading all of the Illustrator assets but Animate stops exporting after I get to a certain point in the editing process. 

[kglad]

do you have more the 16 gb or ram?

[Nora97878]

It says I have 16 GB.

[kglad]

16gb is the minimum needed to run animate.  creating video requires more.

check how much ram is being used when exporting and when creating the video in ame.

[Nora97878]

Thanks for the input. Wouldn't I get an error message in that case?

[kglad]

no. i expect your video export would progress slowly and then stop until animate crashes.

if nothing happens, there probably is some other problem.  in that case, reset your preferences.

[Nora97878]

I see. No crashing, nothing happens. How do I reset my preferences? 

[kglad]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[Nora97878]

Uninstalled and reinstalled Animate. Also restarted my computer but still won't export. 

[kglad]

what's your ram utilization show?

[Nora97878]

Is this what you need to see?

[kglad]

do you see that updating in realtime after clicking export video?

[Nora97878]

The memory being used only fluctuates slightly after I hit export (and nothing happened). 

[kglad]

try running animate as an administrator.

[Nora97878]

Not quite understanding what that means. Can you tell me how I can do that on my mac? 

[kglad]

that (my advice) doesn't look relevant to catalina.  contact adobe support via chat. 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nora97878]

Understood. Thanks so much for all of your input!

[kglad]

if you get help, post the solution here to help others.