Animate Won't Create New Project Or Open CC Libraries

[akat10]

Whenever I open Animate and try to start a new project with the 'Create New' button, nothing happens. I click the button but no screens or windows pop up, it doesn't prompt me for canvas size or anything, just nothing. I can choose a template fine, but cannot create a new canvas using that button. I also cannot open my CC Libraries. Nothing shows up at all, not a loading wheel, not an error message, just blank. 

I've already:

• Uninstalled and reinstalled the app
• Selected 'Exclude Simple Hostnames' in my network settings
• Restarted the computer to see if that was it (it wasn't)
• Relaunched the Creative Cloud App 
• Checked to see if the hosts were set up properly (they are)

It's specifically Animate, the other apps work fine. 

I'm using Animate 2023 23.0.7 on a Macbook Pro, Big Sur 11.7.10.  I cannot update Animate, so that's not a solution

[just.emma]

Thanks for mentioning this. I had finally tried reverting to Animate 2023 due to constant crashing in Animate 2024, only to discover that in version 23.0.10, I couldn't create new documents at all.

After seeing your comment, I switched to version 23.0.4. The crashing seems to have stopped, and I was finally able to create new documents again.

However, in 23.0.4 (as well as 23.0.3, 23.0.2, and 23.0.1), browser preview (Command + Return) no longer works.

So now I'm wondering if I have to go back to the 2024 version  and just live with the extremely frequent crashing.

I've been using Animate since the Flash MX 2004 days, and I'm honestly shocked at these bugs making the software practically unuseable.

I'm on macOS Sequoia 15.3.1, in case that matters. I was also experiencing frequent crashes in version 2024 prior to updating my OS though.

[n. tilcheff]

Animate seems to have been abandoned.

These days it seems to work better on Windows, because of the better legacy support there. (For example, Flash 8 is perfectly usable on Windows 10.)

Have a look at this thread to get some idea where things are at present:

https://community.adobe.com/t5/animate-discussions/animate-2025/m-p/14914790#M378610