Whenever I open Animate and try to start a new project with the 'Create New' button, nothing happens. I click the button but no screens or windows pop up, it doesn't prompt me for canvas size or anything, just nothing. I can choose a template fine, but cannot create a new canvas using that button. I also cannot open my CC Libraries. Nothing shows up at all, not a loading wheel, not an error message, just blank. I've already:Uninstalled and reinstalled the appSelected 'Exclude Simple Hostnames' in my network settingsRestarted the computer to see if that was it (it wasn't)Relaunched the Creative Cloud App Checked to see if the hosts were set up properly (they are) It's specifically Animate, the other apps work fine. I'm using Animate 2023 23.0.7 on a Macbook Pro, Big Sur 11.7.10. I cannot update Animate, so that's not a solution

New Participant

Question

Animate Won't Create New Project Or Open CC Libraries

Forum|Forum|1 year ago
August 18, 2024
3 replies
2562 views

Whenever I open Animate and try to start a new project with the 'Create New' button, nothing happens. I click the button but no screens or windows pop up, it doesn't prompt me for canvas size or anything, just nothing. I can choose a template fine, but cannot create a new canvas using that button. I also cannot open my CC Libraries. Nothing shows up at all, not a loading wheel, not an error message, just blank.

I've already:

Uninstalled and reinstalled the app
Selected 'Exclude Simple Hostnames' in my network settings
Restarted the computer to see if that was it (it wasn't)
Relaunched the Creative Cloud App
Checked to see if the hosts were set up properly (they are)

It's specifically Animate, the other apps work fine.

I'm using Animate 2023 23.0.7 on a Macbook Pro, Big Sur 11.7.10. I cannot update Animate, so that's not a solution

E

Eric2.2

New Participant

This issue is not happening in Animate v23.0.4 and earlier.

We're seeing this issue in all versions from 23.0.5 to 23.0.10 on Mac OS 13.5.1, 15.2 and 15.3.1. We're also seeing that Publish Settings dialogue won't open.

We also had to go back to Animate 2023 because of the crashing problems with Animate 2024. I wonder if it's a compatibility issue with the shared Creative Cloud UI Helper or some other external process, because we didn't have these issues when Animate 2023 was the latest version.

kglad

Adobe Expert

@Eric2.2

thanks for a work-around.

Yann Mapple

Inspiring

same problem here, wanting to go back to an older version of animate because of the huge bugs in 24.0.7, I came back to 23 and like you I could no longer create a new project either with the cmd+N keyboard nor with the button.

I reinstalled 24.0.3, the button and the shortcut work again... but then I must have all the bugs of version 24.

So frustrating!

It looks like Adobe put kids in charge of Animate.

kglad

Adobe Expert

@Yann Mapple if you click file>new can you create a new project?

Yann Mapple

Inspiring

@kglad Now yes! with 24.0.3

kglad

Adobe Expert

is any adobe app other than animate installed?

A

akat10Author

New Participant

I have Photoshop, After Effects, Illustrator, Media Encoder, Rush, InDesign, and Acrobat installed currently

Snöiller Fitzroy

Participating Frequently

why isn't it an option?

Did you not stop to consider that:

- Reinstalling when oyu have several adobe apps messes up your preferences

- Some of us will not pay for these apps (Giving adobe money is a moral failure and I don't trust anyone who does) which complicates installing and reinstalling

- I straight up shouldn't have to reinstall just for the app to make a new file

[abuse removed by moderator]

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