Animate Won't Create New Project Or Open CC Libraries

[akat10]

Whenever I open Animate and try to start a new project with the 'Create New' button, nothing happens. I click the button but no screens or windows pop up, it doesn't prompt me for canvas size or anything, just nothing. I can choose a template fine, but cannot create a new canvas using that button. I also cannot open my CC Libraries. Nothing shows up at all, not a loading wheel, not an error message, just blank. 

I've already:

• Uninstalled and reinstalled the app
• Selected 'Exclude Simple Hostnames' in my network settings
• Restarted the computer to see if that was it (it wasn't)
• Relaunched the Creative Cloud App 
• Checked to see if the hosts were set up properly (they are)

It's specifically Animate, the other apps work fine. 

I'm using Animate 2023 23.0.7 on a Macbook Pro, Big Sur 11.7.10.  I cannot update Animate, so that's not a solution

[kglad]

is any adobe app other than animate installed?

[akat10]

I have Photoshop, After Effects, Illustrator, Media Encoder, Rush, InDesign, and Acrobat installed currently 

[kglad]

then a clean install would be a burden,  but you decide:  skip to clean install:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.