Assets not visible

[nancyw51428426]

Attempting to go through a tutorial asking for an asset. No assets are visable.  I have the Assets tab open I can click on Default or Custom and go through the list but nothing is available. I'm getting the message "No matching assets found!"

[sssas27209452f1d2]

Thank you very much!

[WolfyGirl]

I just loaded Animate to learn it and I am having the same issue. I am running 23.0.1 on Mac OS 12.6.3. I have tried all the fixes listed in this thread and I am still not able to see any assets that should be available with Animate. I am including a screenshot of the panel fyi. 

[kglad]

@WolfyGirl 

if you left animate open for the nine hours since you posted, do you see the assets now?

[WolfyGirl]

I did not leave it open. Are you suggesting that it may take time to retrieve the assets and display them after opening Animate?

[kglad]

yes, i was pretty clear about that in my november post:

you need to leave the animate app open for quite a while to give it time to download the assets.

[WolfyGirl]

Thanks, I did try leaving it open but it was only for about an hour. I just assumed that it did not work. That being said I will try leaving it open today and check on it tomorrow.

[kglad]

an hour should long enough to load some of the assets 

[WolfyGirl]

I've left it open for 24 hours—still no assets. 

[kglad]

use the online tutorials, then, https://helpx.adobe.com/animate/tutorials.html

[WolfyGirl]

I've tried using the online tutorials, that's how I discovered there was an issue. I'm on a chat with Adobe today. Let's see if I can get any help from them.

[kglad]

keep us updated 

[craig31217728cs82]

I am also having this same probem on a mac. I have no custom or default assets, which is frustrating as I have created and saved assets that I wish to use. I get a warning message at the bottome of my screen, download failed (see attached pic). I have been using adobe animate for a month and in the first week everything worked fine. Now, nothing. I uninstalled and reinstalled. Nothing. Any thoughts are most welcome as using assets is my entire reason for using animate.  

Here is the warning message (bottom right). 

[craig31217728cs82]

When I press the download assets button on the bottom right I get this error message and Animate just shuts down completely. I would really like this to be resolved....help! 

[kglad]

uninstall animate "including preferences", which (preferences) is the key.  then restart your computer and reinstall.

[craig31217728cs82]

Thanks, I work on a Mac, so dragging to the trash is how I normally delete programs. There is no function to include or exclude preferences so I don't quite understnd your comment. I have already tried to delete and reinstall and this reinstallation activated the assets for a few days, and then the assets completely disappeared again. 

[kglad]

@craig31217728cs82 

follow directions, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html