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Question

[Bug] Playing stream audio from the editor almost always starts from beginning.

Forum|Forum|12 years ago
July 10, 2013
21 replies
18016 views

Whenever I am creating a movie clip with an audio layer set to "stream" I usually click certain points of the movie and hit enter to see and hear it. In Flash CC however, it seems about 95% of the time no matter what frame I am on when I hit enter the audio starts from the beginning and is not in sync. There have been a few cases in which the audio started at right frame but I haven't yet been able to isolate the process. Audio works great in the exported SWF, this issue is just just with the editor.

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Crowne Prince

New Participant

After three years, the bug appears to be gone in the first release of Adobe Animate 2015.

I was never able to figure out what caused it in the first place. When audio splitting was introduced, I could split the audio whenever it started acting up and play from that point on.

Mohanaraj

Adobe Employee

Hi All,

As Crowne Prince pointed out, this issue has been fixed in Animate CC 2015. Due to its inconsistent nature, it took us considerable time to figure out the issue. Thank you all for your support.

In addition, the author time audio playback now honours the Timeline Loop ranges for you to sync your audio with the animation more precisely - you may want to take a look at the audio workflow improvements we have done in the last release.

Animate CC has bunch of Timeline related workflow improvements including colored onion skins, KBSC for frequently used timeline operations, enhanced Timeline marker range manipulations etc., Also we have improved the Brush drawing experience and introduced a stroke based Paint Brush tool in this release. Please check out the release notes to know more about the entire list of features shipped with Animate CC 2015 release.

Thanks!

Mohan

W

wqwewte

New Participant

I'm using Adobe Animate CC 2015 and it is most definitely not fixed. The sound will only play when it starts from the beginning.

Z

ZandtheB

New Participant

July 30th 2015 and the problem still insists. Quality product for only $20 a month for the rest of your life!

willd27336229

New Participant

SOLUTION! So I am on Windows 8 with Reatek and using Flash CC 2015. All I have to do is right click in the Audio timeline and hit the "Split Audio" option every so often and that seems to do the trick in solving the stream problem playing from the beggining. Thanks WolfG4M3r!

Clandesdyne

Participating Frequently

That's not necessarily a solution, it's a work-around. It shouldn't be an issue at all.

Clandesdyne

Participating Frequently

I just downloaded CC 2015. I'm very disappointed to find this bug hasn't been addressed.

L

LaleyWasHere

New Participant

I have been getting this issue too and It is frustrating as hell to work with longer scenes. I know debugging must take a lot of effort, but is there a way we can download a trial version of Flash Cs6 until this problem is fixed? From what I am reading the problem does not occur in that version.

I have been doing what Clar8nce suggested. Clicking on the audio layer. It can get a little annoying, but that has seemed to fix the problem for me.

WolfG4M3r

Participating Frequently

Hi LaleyWasHere,

First off, welcome! We've, been at this for sometime and there are some work arounds that may or may not work for you. The good news is that this issue for me at least has been reduced since it first was announced. Although, this bus still happens every so often and can be very detrimental to workflow.

1. Many times you can try and try to play sections of the audio on the timeline and it will replay from the start of the audio instead of from where the timeline scrubber exists on the timeline. Occasionally, if you play around in different sections, you can get it back on track. However, it may also revert back to the audio bug again. One way to fix it is to close the project file and open it back up again.

2. Another fix that sometimes works is if you change the audio from Streaming to Event and then back to Streaming again. Maybe it's loading it back into the system's memory? Not sure. This does not work as well as step 1 above for me but sometimes works.

3. Chunk your audio files into smaller audio clips seems to help process them more efficiently and reduces this bug. You can now splice audio into chunk on the timeline MUCH easier than you could previously with a new Flash CC update:

Flash Professional Help | Using sounds in Flash

However, yes one can still use Flash CS6. You can find the download files here under the Flash :

https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Hope that helps!

Preran

Community Manager

Hi Wesley,

Thank you for sharing your solution with us. Also, I wanted to know if all the people on this thread have updated to the latest version of Flash Pro. From that I remember, this issue has been fixed in the current version.

Thanks,

Preran

C

chat09tails

Participating Frequently

Has Adobe done anything to address this issue? I get my updates regularly from the cloud, but I still have not seen a fix to this issue. Is it because Flash is not keeping up with changes in video cards? I'd love to see an administrator speak to this issue, other than telling us it must be something other than a Flash bug.

Here it is January 2015 and the problem still exists. Can we get some feedback on what you're doing to resolve this, please?

C

chat09tails

Participating Frequently

Here is a further clue to the issue. I don't know how it relates,.. but the few times I have gone to hit F5 to advance the timeline and mistakenly hit F4 instead (which hides the menus), when I hit F4 again to show the menus, the audio plays from the beginning no matter where I am on the timeline. If I close the file and reopen it, the audio is synced again with no issues. Hope this helps your problem solving

C

chat09tails

Participating Frequently

Another way this happens: when I hit Ctrl +8 to zoom in on the stage, the audio plays from the beginning and does not rectify itself even if I close and open the flash file again.

WolfG4M3r

Participating Frequently

Hi chat09tails, I did the same steps you performed as well and received similar results this morning. The weird thing is (just as with all the previous troubleshooting I've tried before) it is inconsistent. Been following this thread for awhile and hoping to be able to assist where I can. I am wondering if this is still potentially an audio hardware/driver issue but what specific specs that is related to I do not know. However, see my troubleshooting results:

So this morning I tried making a FLA AS3 file with varying versions of 1 MP3 audio file set to 32kbps, 64kbps, 80kbps (original), and 128kbps using Audacity to convert new MP3's out. With all audio files set to stream in Flash, I received similar yet inconsistent results with the audio replaying from the beginning even though my red timeline head was in the middle of the 500 frame timeline (set at 24fps). Sometimes it would play fine, other times it would reset from the beginning.

To note as of last week, I have currently running a new Dell XPS 8700 computer with a fresh install of Windows 8.1. However, I had to install a new video driver from the Dell website due to some weird video hardware issues. That is resolved now so that got me thinking, maybe I don't have the correct audio driver either? So I went on the Dell website and got a new Realtek ALC3861 Audio Driver. I restarted my computer and BAM! This seemed to resolve the issue. For the last hour, I could not recreate this bug in the FLA I made this morning. I'll keep this thread posted if it does come back though.

To help, I'll provide piece of a report I made with a utility called Speccy before and after the driver install:

Before Audio Driver Install:

-------------------------------------------------

Summary

Operating System

Windows 8.1 Pro 64-bit

CPU

Intel Core i7 4790 @ 3.60GHz 39 °C

Haswell 22nm Technology

RAM

8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

Motherboard

Dell Inc. 0KWVT8 (CPU 1) 28 °C

Graphics

Acer S202HL (1600x900@60Hz)

DELL 2001FP (1600x1200@60Hz)

1023MB NVIDIA GeForce GT 720 (NVIDIA) 38 °C

Storage

931GB Seagate ST1000DM003-1CH162 (SATA) 32 °C

Optical Drives

PLDS DVD+-RW DH-16AES

Audio

High Definition Audio Device

After Audio Driver Install:

-------------------------------------------------

Summary

Operating System

Windows 8.1 Pro 64-bit

CPU

Intel Core i7 4790 @ 3.60GHz 32 °C

Haswell 22nm Technology

RAM

8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

Motherboard

Dell Inc. 0KWVT8 (CPU 1) 28 °C

Graphics

Acer S202HL (1600x900@60Hz)

DELL 2001FP (1600x1200@60Hz)

1023MB NVIDIA GeForce GT 720 (NVIDIA) 35 °C

Storage

931GB Seagate ST1000DM003-1CH162 (SATA) 33 °C

Optical Drives

PLDS DVD+-RW DH-16AES

Audio

Realtek High Definition Audio

I hope this helps a bit. If you would like me to provide more detail specs, files, or process, please let me know!

Clar8nce

New Participant

I was just staring this down and if it means anything I had this problem just a couple of minutes ago and I naturally flipped out. I turned off my Dolby advanced audio to see if that would work. It worked for the first 2 plays and stopped. Before I tried any of the other suggestions I thought might work for me, I clicked the layer that contained the audio at different times (where I desired to listen from - Frame 570 or frame 630), and it just worked. If I clicked non-audio layers it would start playing it wrong again. Anyway I thought "it may not last long" and restarted flash as an administrator. It's still working out this way. Sometimes navigating by clicking the non-audio layer will work but then at other times it doesn't. It isn't too annoying to click the audio layer, I just have to remember to click the correct layer and frame before I start drawing.

Maybe this is something some of you guys could try? I know it sounds really petty and small, it could just be my laptop throwing a wobbly or it could be a temporary solution until it's fixed.

[WINDOWS 8.1 - Intel core i5 2.50GHz - 6GB ram - 64-bit operating system - x64-based processor - Dolby Advanced audio]

[Audio layer is locked - 25 fps - 5910 frames overall]

if this information is relevant to any of you

-Clarence

V

Veggies

Participating Frequently

Great find, Clarence! So you're saying if you have the audio layer selected during playback, the problem seems to go away? I'll have to remember to try this next time. Thanks for posting.

C

chat09tails

Participating Frequently

I did notice immediately that Flash CC did not allow me to right click an audio file and edit it in Audition. This makes transitioning to and from Audition very clunky. I'm not certain why this feature was removed as both are Adobe products. Can this feature be reinstated?

As for the bug, I did not experience this bug until very recently. Suddenly one day the audio began acting like it was syncing by Event rather than Stream in the editor. It plays fine when published, but makes editing very, very difficult. Could it be related to Flash player rather than the editor itself? It seems like it was my Flash Player that was updated and suddenly caused this problem. No other components in my system changed when this bug occured.

Crowne Prince

New Participant

I am confirming that this bug is not fixed in Adobe CC 2014.

Refer to my earlier comment in this thread for what causes it. I have figured out nothing new since then.

I am downgrading to Flash CS6.

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