Can't click anything on Animate, just weird error sound

New Here ,
Aug 27, 2020 Aug 27, 2020

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I actually found the answer in case this happens to anyone and gets frustrated. For some reason I opened my program and I couldn't click anything. No button, no create new, no open, nothing. It was just like a window popped up and that's that, click anywhere and even try to exit, it'll give that error windows sound. Sadly, there's (hopefully in your case) a white block in the corner that you click. Should disappear, then be able to click anywhere. Frustrated me so hope this helps anyone out there.

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Error , How to , Performance , Product issue

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correct answers 1 Correct answer

Adobe Community Professional , Aug 28, 2020 Aug 28, 2020
I'm replicating your solution so it can be marked as correct to help others. "I actually found the answer in case this happens to anyone and gets frustrated. For some reason I opened my program and I couldn't click anything. No button, no create new, no open, nothing. It was just like a window popped up and that's that, click anywhere and even try to exit, it'll give that error windows sound. Sadly, there's (hopefully in your case) a white block in the corner that you click. Should disappear, t...

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Adobe Community Professional ,
Aug 28, 2020 Aug 28, 2020

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I'm replicating your solution so it can be marked as correct to help others.

"I actually found the answer in case this happens to anyone and gets frustrated. For some reason I opened my program and I couldn't click anything. No button, no create new, no open, nothing. It was just like a window popped up and that's that, click anywhere and even try to exit, it'll give that error windows sound. Sadly, there's (hopefully in your case) a white block in the corner that you click. Should disappear, then be able to click anywhere. Frustrated me so hope this helps anyone out there."

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New Here ,
Oct 15, 2020 Oct 15, 2020

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I moved my account from personal to enterprise. After migrating I am ending up with the above-mentioned error but, clicking on the white box is not working for me. Can anyone help me on this. Thank you.

 

 

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Adobe Employee ,
Oct 15, 2020 Oct 15, 2020

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Hi - Does pressing Esc key helps in your case?

 

Thanks!

Mohan

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New Here ,
Oct 15, 2020 Oct 15, 2020

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Yes, this does. Thanks a lot for the quick response.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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This issue came up for me as well. I opened the app and most of it was open off-screen. I would click on the Animate window and it would make the error sound, "donk" or "chunk" and I hit escape and was able to pull the window on screen and get it working.

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