Can't export large files from Animate to AME?

[defaultrwfxem369nvw]

Up until now, I have been exporting ~30 second files from Animate to AME as .mp4 files with no problem. But now I have a 11 minute Animate movie which I wish to export (in order to upload on Youtube), but the Export to Video function doesn't work for this larger file. I have tried H.264 and Quicktime, and tried making either an .mp4 or .mov, but the "Export Media" progress bar in Animate is consistently stuck at 98% and never sends the file to AME. In addition, it keeps generating a file in the 'tmp' Adobe folder that is hundreds of gigabytes big. 

I believe the problem is with the file size or the duration of the video, as I tried exporting a smaller scene within the video and it worked fine. Is there a solution to this? It is frustrating that I have a finished video but am stuck at the last step. 

[Mohanaraj]

Hi @defaultrwfxem369nvw - Can you please try "QuickTime" format with "Default (Animate)" preset and see if the video export goes through? If yes, you can then encode to a desired format later in AME.

Thanks!

Mohan

[defaultrwfxem369nvw]

Thank you very much for your response. I tried exporting using Quicktime and Default (Animate) but it is again stuck at 98%. I let it run for about an hour but it didn't complete. I don't know if this is intended to happen, but it created a MOV file that was about 200 gigabytes in the folder I was exporting to. I tried opening it but it said there was an error. 

I tried removing the sound and exporting a portion of the graphics as an .mp4, and it did successfully export. This makes me believe the file is too large, but that doesn't really make sense either. I wonder if there is something wrong with my settings.

[kglad]

try @Mohanaraj's suggestions first.

if they fail, try opening ame and then exporting.

[defaultrwfxem369nvw]

Thank you very much for your response. I'm not sure what you mean by opening AME and exporting. Does that mean I should simply have the program open in the background beforehand? Or is there a way to export it from Animate solely using AME?

[kglad]

ame open in background.

[defaultrwfxem369nvw]

There doesn't seem to be any change. The export progress bar in Animate is still stuck at 98%. I wonder if there is an issue with my settings. 

[kglad]

how much ram does your comuter have?  if it's 8gb, that's too little.  even 16gb could be too little.

[defaultrwfxem369nvw]

I only have 12 gb. Is that an essential requirement for exporting? Would it help if I closed all my other applications? Thank your for your help. 

[kglad]

i'm pretty sure exporting and creating video consumes ram. 

i'll test later if you're unable to do that yourself, but it would be more informative for you to test your own computer.

do you have a mac or windows os that you're using for this export?

[defaultrwfxem369nvw]

I'm using Windows 10 (on an Asus Aspire C27). When I export, the Task Manager says Animate is only using about 25% of my CPU. It is also using about 9% of my disk (~145 MB/s). I'm not very familiar with computers, but I believe the problem is that Animate is creating a giant temporary .mov file that keeps growing until it fills my harddrive (200+ gigabytes) and then it stops functioning. That file seems far too large and I don't understand why that is, given that my animation contains nothing but simple vector graphics and a 10 megabyte sound file. 

[kglad]

check the ram during export:

[defaultrwfxem369nvw]

The memory seems to stay around 6.8/11.8 GB during the process. 

Do you think it might help if I uninstalled and reinstalled Animate and AME? 

[kglad]

probably not.  if there's a problem with your animate or media encounter, it's probably the preferences that need to be reset:

adobe media encoder: https://forums.adobe.com/thread/1713540 and https://helpx.adobe.com/media-encoder/using/preferences.html

flash: remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/) 

[defaultrwfxem369nvw]

I see, thank you. This situation is just very frustrating because I have to export this for my work but something is preventing it from functioning properly. 

[kglad]

if you can upload your fla somewhere and send me the link, i'll try.

[defaultrwfxem369nvw]

That would be greatly appreciated if possible. Thank you. Here's a link to a Google Drive .fla upload. I hope it works: 

https://drive.google.com/file/d/1UFdriulnn-H3BBPSvsT75DA4WVEC7ql0/view?usp=sharing

I would like to resolve this issue in general as well though so that I can export any kind of video. Perhaps it is this particular file that has a problem, I'm not sure. 

[kglad]

i had the same problem you had. animate reached 98% and not progress.

so, i exported each scene separately: http://www.kglad.com/Files/forums/ttt.zip

you can easily stitch them together in after effects.

[defaultrwfxem369nvw]

I see. Perhaps there is an issue with the particular file then. I'll keep experimenting with others. 

Thank you so much for all your help with this. I appreciate it. 

[kglad]

no, it's the size of the assets in that file.  remove all the sound and i'm pretty sure it would export without difficulty.

[defaultrwfxem369nvw]

In general, do you know whether it's impossible to make/export animations with sound in Animate? I have seen long animated videos online that use many sound and image assets. Do they add the sounds afterwards in another program like Premiere? 

[kglad]

i sent you 4 with sound, so i think it's safe to say it's possible.

[kglad]

i just checked this and it may explain the issue with trying to export all 4 scenes at one time, while exporting each scene separately worked, https://community.adobe.com/t5/animate-discussions/guide-to-export-video-media-to-external-drive-on-...

[defaultrwfxem369nvw]

Yes, that seems similar/identical to the issue I was having. So perhaps I need to purchase a larger external hard drive and redirect the temporary file to that. 

I did try exporting another large file (the .fla is 400+ mb) and it did successfully complete the export. So the process seems kind of unpredictable. 

[kglad]

i thought you already had a working (though inadvertent) solution: use scenes to divide your fla and export each scene one by one.  then stitch together.