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S
Speciman
Participating Frequently
May 27, 2021
Answered

Can't open hands-on tutorials

  • May 27, 2021
  • 2 replies
  • 7713 views

Hello,

 

Whenever I open Animate and try to open the hands-on tutorials I get this error saying it is not available at this moment.

 

I have already updated, reinstalled and tried another version but it does not work.

Specs:

WIN10 x64

Animate v21.0.06

Adobe Creative Cloud V5.4.5.550

    This topic has been closed for replies.
    Correct answer Sukhesh Shenoy

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

    2 replies

    S
    Adobe Employee
    Sukhesh ShenoyCorrect answer
    Adobe Employee
    June 2, 2021

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

      D
      defaultq35urz5untjb
      New Participant
      June 16, 2022

      Wher is this folder located? Whererererere?!?!?! On my computer? In the animate app?

      kglad
      kglad
      Community Expert
      June 17, 2022

      after downloading, they're on your computer in (for windows), C:\Users\<username>\AppData\Local\Adobe\<animate version>en_US\Configuration\Coachmark\workflows\<machine named folders>

      kglad
      kglad
      Community Expert
      May 28, 2021

      for which one?  all of them?

       

      if all AND you're opening animate>clicking help>hands-on tutorial>clicking one of the listed tutorials, reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

      S
      SpecimanAuthor
      Participating Frequently
      June 2, 2021

      I have done as you instructed and it didn't solve the problem. I was able to open pig run from Help>Hands-on tutorial but not for example Rotating on the Earth. Also reset to default all that was possible in preferences.

       

      I'm kinda clueless at this moment

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