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S
Speciman
Participating Frequently
May 27, 2021
Answered

Can't open hands-on tutorials

  • May 27, 2021
  • 2 replies
  • 7713 views

Hello,

 

Whenever I open Animate and try to open the hands-on tutorials I get this error saying it is not available at this moment.

 

I have already updated, reinstalled and tried another version but it does not work.

Specs:

WIN10 x64

Animate v21.0.06

Adobe Creative Cloud V5.4.5.550

    This topic has been closed for replies.
    Correct answer Sukhesh Shenoy

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

    2 replies

    S
    Adobe Employee
    Sukhesh ShenoyCorrect answer
    Adobe Employee
    June 2, 2021

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

      J
      Jason282106981ab1
      New Participant
      November 8, 2023

      Thank you for this simple solution! I was hesistant, but trusted that it would work and it did. All the tutorials loaded in 5-10 minutes. 

      kglad
      kglad
      Community Expert
      November 8, 2023

      thanks for the update.

      kglad
      kglad
      Community Expert
      May 28, 2021

      for which one?  all of them?

       

      if all AND you're opening animate>clicking help>hands-on tutorial>clicking one of the listed tutorials, reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

      S
      SpecimanAuthor
      Participating Frequently
      June 2, 2021

      I have done as you instructed and it didn't solve the problem. I was able to open pig run from Help>Hands-on tutorial but not for example Rotating on the Earth. Also reset to default all that was possible in preferences.

       

      I'm kinda clueless at this moment

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