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A
andrelizyoung
New Participant
September 17, 2023
Question

Cannot import audio files in Adobe Animate v. 23.0.2

  • September 17, 2023
  • 3 replies
  • 895 views

Hello, 

I cannot import audio files to Stage or Library in Animate 23.0.2.

 

Error message: One or more files were not imported because there were problems reading them.

 

- I am using a Mac OS 11.2.3

- Audio files: 44.1 kHz 16 bit

- tried both stereo and mono

- tried WAV and AIFF

- used Media Encoder to convert, used other software to convert 

 

Error message the same everytime. Can anyone help?

thnxx!

 

 

 

This topic has been closed for replies.

3 replies

R
rareprogeny
Participating Frequently
February 19, 2024

The same thing is happening to me. Very frustrating. I have spent a lot of time trying to figure out something that should be EASY!! I always use audio in After Effects and never had this problem. Any help would be appreciated.

kglad
kglad
Community Expert
February 19, 2024

did you use audition to set the audio files properties?

R
rareprogeny
Participating Frequently
February 19, 2024

No. I haven't tried Audition. I have been using Media Encoder. I sent my resulting WAV and MP3 files (which would not import into Animate) to an expert and he had no problem importing them on his mac laptop. Weird. So, he sent me back an FLA and I was able to move the audio from one Animate doc to the other. Whew. That means my file conversion was OK. Next, I am going to try importing a stock audio file. Also, I will try importing my audio into AE.

Mario_CR
Mario_CR
Community Expert
September 17, 2023

Try MP3 as well.

Remove the metadata before converting the audio file.

 

 

A
andrelizyoungAuthor
New Participant
September 20, 2023

It turns out, if you use Media Encoder to convert to MP3, the original WAV or AIF file must be 44.1 kHz before the conversion. 

MP3 seems to be the only file format that has worked 🤨  but okay, it had to be converted from a 44.1 sampling rate file. 

kglad
kglad
Community Expert
September 21, 2023

and that's one reason to use audition

kglad
kglad
Community Expert
September 17, 2023

use audition to save with those audio specs,

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