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ashleywright
ashleywright
Participating Frequently
March 22, 2017
Answered

Cannot load scene into memory your document may be damaged

  • March 22, 2017
  • 2 replies
  • 5994 views

I'm a high school teacher and my students are currently working in Animate CC 2017 to create a frame by frame animation. One of the students opened his file today to this message, "Cannot load scene into memory your document may be damaged". He lost three days of work and has no images in his library. We are working on Windows 7 computers.

Does anyone know the issue here? After talking with him, the only thing I can think of is the new paint brush tool, which he used. The file is showing that it is 389 KB, so I feel like something has to be there but we can't access it!

HELP!!!!

Correct answer kglad

his fla is corrupted.

this can happen periodically for a variety of reasons but the most common is the improper shutdown of animate while a fla is open.

this should prompt you to teach everyone to save their fla files periodically with different names.  if i have a project named myschool, i start it as myschool_v000 and assign the published files to be myschool.  then save myschool_v001, myschool_v002 etc.

that way you never lose more than the 10 or 15 minutes worth of work you did between saves and the save directory only has one set of published files.  you can periodically most of the earliest old versions so you don't have more than 5 or 10 versions saved.

anyway, at this point there's only a small chance of recovering some of the lost work.  you could rename the fla to a zip and use winrar to repair it.  then rename the repaired file to a fla and try and open it in animate.  i've never seen that work, but if and when it fails, unzip the repaired zip and see if any assets can be recovered.

2 replies

C
CCSA27096354lccz
Participating Frequently
November 13, 2022

Maybe,....
Your .fla was originally authored on a computer with a different operating system. Try opening it on the computer it was created.
Your .fla might have been made with a different version of Flash. Make sure you are opening it in the same version of Flash.
Your .fla might have been corrupted. If you look in the folder and it says the file size is something like 7kb, then your .fla file is seriously corrupted. Hopefully you have backups if this is the case.

I wish I could help, but I honestly this link:

https://community.adobe.com/t5/animate-discussions/cannot-load-scene-into-memory-your-document-may-be-damaged/td-p/8902101

https://youtu.be/Bi1YunRmcPQ

kglad
kgladCorrect answer
Community Expert
March 22, 2017

his fla is corrupted.

this can happen periodically for a variety of reasons but the most common is the improper shutdown of animate while a fla is open.

this should prompt you to teach everyone to save their fla files periodically with different names.  if i have a project named myschool, i start it as myschool_v000 and assign the published files to be myschool.  then save myschool_v001, myschool_v002 etc.

that way you never lose more than the 10 or 15 minutes worth of work you did between saves and the save directory only has one set of published files.  you can periodically most of the earliest old versions so you don't have more than 5 or 10 versions saved.

anyway, at this point there's only a small chance of recovering some of the lost work.  you could rename the fla to a zip and use winrar to repair it.  then rename the repaired file to a fla and try and open it in animate.  i've never seen that work, but if and when it fails, unzip the repaired zip and see if any assets can be recovered.

J
Jordan27284942esv5
New Participant
December 16, 2023

I had backups and each one received the same error. It makes no sense why Adobe cannot correct this issue. I mean they are getting paid each month for thier services. Why would anyone pay for a solution that corrupts hours and hours of work? In search of a better solution at this point and will absolutely abandon Adobe for something that WORKS!!!

    kglad
    kglad
    Community Expert
    December 16, 2023

    again, 

     if i have a project named myschool, i start it as myschool_v000 and assign the published files to be myschool.  then save myschool_v001, myschool_v002 etc.

     

    that way you never lose more than the 10 or 15 minutes worth of work you did between saves and the save directory only has one set of published files.  you can periodically delete most of the earliest old versions (after confirming the latest version opens) so you don't have more than 5 or 10 versions saved.

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