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2 replies

_keyframer
Community Expert
November 12, 2022

Oof! That's tough. Try these steps:
Sign out and back in again to Adobe CC app.
Go to the applications folder of your machine (Explorer/Programs...) and launch Animate from the Adobe Animate folder (find the .exe). 

Report back.

Animator and content creator for Animate CC
Known Participant
November 12, 2022

I did as you told me, I sign out from creative cloud also from adobe.com I signed back, I went to program files => adobe animate => animate.exe , and again the same happening both on 2022 and 2023, when it come to Loading document templates... it just crashing

kglad
Community Expert
November 13, 2022

1. assign a custom keyboard shortcut, if you currently have none

2. reset/delete your preferences: https://helpx.adobe.com/animate/using/set-preferences.html
3. check that your custom keyboard shortcut was reset

 

if it was, check to see if animate still crashes

if it was not, repeat steps 2 and 3 until you successfully reset your prefences.

Known Participant
November 12, 2022

I just updated my animate from creative cloud to the most newes, and it is again crashing on the same place:
https://www.loom.com/share/a8e98208a0dd4edd8d406421a584a5d5