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2 replies

_keyframer
_keyframer
Community Expert
November 12, 2022

Oof! That's tough. Try these steps:
Sign out and back in again to Adobe CC app.
Go to the applications folder of your machine (Explorer/Programs...) and launch Animate from the Adobe Animate folder (find the .exe). 

Report back.

Animator and content creator for Animate CC
    V
    Valentina23808539z8c5Author
    Known Participant
    November 12, 2022

    I did as you told me, I sign out from creative cloud also from adobe.com I signed back, I went to program files => adobe animate => animate.exe , and again the same happening both on 2022 and 2023, when it come to Loading document templates... it just crashing

    kglad
    kglad
    Community Expert
    November 13, 2022

    1. assign a custom keyboard shortcut, if you currently have none

    2. reset/delete your preferences: https://helpx.adobe.com/animate/using/set-preferences.html
    3. check that your custom keyboard shortcut was reset

     

    if it was, check to see if animate still crashes

    if it was not, repeat steps 2 and 3 until you successfully reset your prefences.

    V
    Valentina23808539z8c5Author
    Known Participant
    November 12, 2022

    I just updated my animate from creative cloud to the most newes, and it is again crashing on the same place:
    https://www.loom.com/share/a8e98208a0dd4edd8d406421a584a5d5

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