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_keyframer
Community Expert
_keyframerCommunity Expert
Community Expert
November 12, 2022

Oof! That's tough. Try these steps:
Sign out and back in again to Adobe CC app.
Go to the applications folder of your machine (Explorer/Programs...) and launch Animate from the Adobe Animate folder (find the .exe). 

Report back.

Animator and content creator for Animate CC
    V
    Valentina23808539z8c5Author
    Known Participant
    November 12, 2022

    I did as you told me, I sign out from creative cloud also from adobe.com I signed back, I went to program files => adobe animate => animate.exe , and again the same happening both on 2022 and 2023, when it come to Loading document templates... it just crashing

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 13, 2022

    Try what kglad suggested and if that still doesn't solve it, I would uninstall Animate, check for updates to the CC app, run any malware or anti-virus software, reboot, reinstall.


    @_keyframer, an uninstall should always include removing the preferences.  they are the single most likely thing to get corrupted and cause animate crashes.  pretty much the same as all adobe apps.

      V
      Valentina23808539z8c5Author
      Known Participant
      November 12, 2022

      I just updated my animate from creative cloud to the most newes, and it is again crashing on the same place:
      https://www.loom.com/share/a8e98208a0dd4edd8d406421a584a5d5

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