Skip to main content
This topic has been closed for replies.

2 replies

_keyframer
_keyframer
Community Expert
November 12, 2022

Oof! That's tough. Try these steps:
Sign out and back in again to Adobe CC app.
Go to the applications folder of your machine (Explorer/Programs...) and launch Animate from the Adobe Animate folder (find the .exe). 

Report back.

Animator and content creator for Animate CC
    V
    Valentina23808539z8c5Author
    Known Participant
    November 12, 2022

    I did as you told me, I sign out from creative cloud also from adobe.com I signed back, I went to program files => adobe animate => animate.exe , and again the same happening both on 2022 and 2023, when it come to Loading document templates... it just crashing

    kglad
    kglad
    Community Expert
    November 15, 2022

    In the above mentioned directories I could only find 2020 version, the 2022 and 2023 are not there.




    uninstall animate 2022 including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    restart your computer (don't skip this)

    reinstall animate 2020

    V
    Valentina23808539z8c5Author
    Known Participant
    November 12, 2022

    I just updated my animate from creative cloud to the most newes, and it is again crashing on the same place:
    https://www.loom.com/share/a8e98208a0dd4edd8d406421a584a5d5

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices