Participating Frequently

Question

Default Assets in Animate CC not available, cloud icon not activated.

Forum|Forum|3 years ago
December 16, 2022
3 replies
1441 views

I'm a beginner and trying to follow a series of LinkedIn tutorials to learn how to make simple animations. In the early stages of the series, the LinkedIn tutor points us learners to Default Assets in the Asset Panel. Indeed, so does the in-app instructional video.

HOWEVER, when it comes to my Default Assets, there is only one. Also, if you look closely you can see that the cloud icon is greyed out which means it ain't working.

Can someone please tell me how I'm meant to get those default assets into the Assets panel. I have honestly tried everything; being connected to internet, being logged in, and lots of other fiddling around. I notice a few other people have had problems with this. Can someone please tell me which folder I should try to upload and how I might be able to link to it?

N

Nick Gioia

Community Expert

Try this way. Close Animate. Then open. Create a new file. At the bottom of the settings to create a new file scroll to the bottom until you see the bouncing pig and then click on it to open.

kglad

Community Expert

it can take quite a while for those assets to load. and you may need to close and reopen animate for them to appear. ie, if you open animate and leave it open for a day, it can download most or all the assets. but they won't appear until you close and reopen animate.

(and my cloud icon is grayed-out and unclickable, too .)

JoãoCésar17023019

Community Expert

I wasn't aware of this. That's too bad. The UI should provide some visual feedback so the user knows the assets are being loaded. And it seems to be the same loading problem from the web fonts window.

kglad

Community Expert

it would probably take a few sentences (pretty much what i wrote in my first post here) to explain. a simple animated gif wouldn't work.

but yes, i agree. it wouldn't take much to add those sentences.

JoãoCésar17023019

Community Expert

Hi.

The assets are being displayed correctly for me. I'm using the latest version (23.0).

Which version of Animate are you using?

Please let us know.

Regards,

JC

E

Elizabeth275969960wtcAuthor

Participating Frequently

Hi there Joao, I'm using 23.0

Just to clarify, if I'm talking about Creative Cloud (CC), which updates automatically, wouldn't that be the latest version?

The problems I'm having may be caused by being in Australia where the internet virtually doesn't work due to having very slow outdated network infrastructure.

Thanks for your response though and hope you're having a happy new year.

Liz

kglad

Community Expert

@Elizabeth275969960wtc

do you have a question?

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